1+ months

Sr. Cloud Technical Account Manager

Amazon.com
San Francisco, CA 94102

DESCRIPTION

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we€™re looking for a Technical Account Manager (TAM) to support our customers€™ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and €˜voice of the customer€™ to organizations ranging from start-ups to Fortune 500 enterprises.
As a Senior TAM, you will help craft and execute strategies to drive our customers€™ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer€™s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers€™ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

BASIC QUALIFICATIONS

· 6+ years of technical engineering experience
· Experience with operational parameters and troubleshooting for three (3) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
· Bachelor€™s Degree in Computer Science, Math, or related discipline required, or 8 years of equivalent work experience
· Internal enterprise or external customer-facing experience as a technical lead

PREFERRED QUALIFICATIONS

· Meets/exceeds Amazon€™s leadership principles requirements for this role
· Meets/exceeds Amazon€™s functional/technical depth and complexity for this role
· 7+ years of technical engineering experience
· Experience in operational parameters and troubleshooting for four (4) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
· Experience in Informational Technology operations
· Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
· Experience in a 24x7 operational services or support environment
· Experience with AWS services and/or other cloud offerings

Amazon is an Equal Opportunity Employer €“ Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Categories

Posted: 2020-06-24 Expires: 2020-08-23

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Sr. Cloud Technical Account Manager

Amazon.com
San Francisco, CA 94102

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