14 days old

Sr. Business Manager - Divisional Fraud Advisor

Capital One
West Creek 2 (12072), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Business Manager - Divisional Fraud Advisor

Within Capital One Risk Management, our new Enterprise Fraud team has been tasked with creating a best in class fraud risk management program by ensuring our people, processes and technology are designed to operate in todays digital environment.  This team will oversee, advise and assess external fraud risk management activities occurring across the company, identify risk gaps, optimize fraud strategies, tools and technologies to balance customer experience with loss management and develop a fraud risk management governance and training program.  This team will work in close partnership with other key risk functions to ensure a comprehensive fraud risk management framework.

We are looking for a motivated analytical individual who will join us as a key leader on the Enterprise Fraud team. In this role, you will regularly engage with leaders and executives across all major product and functional areas to provide thought leadership and challenge the lines of business on their fraud risk management activities. Given the importance of fraud risk management to the company, this role is high-profile with opportunity for significant impact and growth. 

As a Divisional Fraud Advisor in the Enterprise Fraud team, you will apply your strategic and analytical skills to solve major company challenges. You will lead and partner with world-class professionals to evaluate and enhance line of business fraud programs that will help make Capital One a leader in fraud risk management. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Responsibilities include, but are not limited to:

  • Drive step-change improvements in performance by connecting drivers of trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
  • Identify and evaluate new technologies to improve line of business fraud prevention and detection capabilities.
  • Collaborate with various lines of business to identify and execute on opportunities to improve efficiency and improve fraud detection.
  • Provide coaching and mentoring to associates throughout the organization with a goal of developing and retaining talent at Capital One.
  • Work closely with colleagues across Capital One including: strategy, operations, risk management and others to drive improvement in fraud risk management practices

Our ideal candidate:

  • Strong analytical skills: Proven track record of decision making and problem solving based on analytics.
  • Strong business judgement, leadership and integrity.
  • Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
  • Be seen as a strategic thought partner, effectively communicating with and influencing leaders across the enterprise.
  • Have a strong bias for action/a drive to get things done.
  • Ability to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

Basic Qualifications:

  • Bachelors Degree
  • At least 2 years of experience in quantitative analysis
  • At least 2 years of experience in qualitative analysis
  • At least 1 year of experience in people management
  • At least 1 year of experience in project management

Preferred Qualifications:

  • Masters Degree
  • 4+ years of experience in quantitative and qualitative analysis.
  • 2+ years of experience in people management
  • 2+ years of experience in project management
  • 5+ years of work experience in fraud for a financial services, payments or fintech company
  • 7+ years of professional experience, preferably in financial services, payments, fintech, or consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.


Posted: 2019-09-04 Expires: 2019-10-11

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Sr. Business Manager - Divisional Fraud Advisor

Capital One

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