11 days old

Sr. Business Analyst - ATM Debit & Analysis

Capital One
Richmond, VA 23219
East Shore 2 (12025), United States of America, Glen Allen, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Business Analyst - ATM Debit & Analysis

The Capital One ATM Kiosk Channel is looking for a well qualified ATM industry practitioner to lead improvement efforts for the ATM monitoring and dispatching capability.  The primary goal of this role is to execute and improve the ATM monitoring strategy for Capital Ones ATM fleet.  Capital One currently has ~ 1900 ATMs throughout its national banking footprint.  The fleet offers both cash withdraw and enhanced image deposit functionality with additional capabilities coming in the near future.

This candidate will analyze channel data and partner with Capital One IT, 3rd party suppliers, and internal stakeholders to deliver continuous improvement efforts, and to improve the quality of the ATM performance and customer experience of Capital Ones ATM fleet. 

This is a fast paced operational environment, so the ideal candidate will be able to manage multiple priorities, is extremely detail oriented and analytical, and is comfortable communicating with a broad audience including senior stakeholders as well as 3rd party suppliers.

The roles and responsibilities for this position include the following.

Monitoring Strategy

  • Support ATM Kiosk Management in achieving a well managed status for ATM Monitoring performance
  • Work with team to realize the monitoring strategy and opportunity roadmap to optimize the existing hardware performance while we deploy new ATM capabilities
  • Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction

Measurement & Research

  • Develop monitoring metrics and dashboards to measure and publish fleet performance
  • Experienced in Excel macro development and data analysis
  • Able to utilize and able to run SAS Enterprise Guide scripts
  • Able to create data tables and extract from data warehouse using SQL queries
  • Develop reporting improvement methods as shifts in fleet make up and capabilities occur
  • Support Channel with data analysis and reporting needs


  • Manage the deliver and implementation of the new monitoring initiatives through execution, ensuring alignment with all stakeholders
  • Identify and implement Value Stream based process improvements to improve customer experience and increase Bank efficiency

Basic Qualifications:
- Bachelors Degree

- At least 1 year of experience in analysis

Preferred Qualifications:
- Masters Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

- CFA, SQL, SAS, FRM certifications

- 1+ years of experience in Statistical model building, market research, SQL querying

- 1+ years of experience in market research

- 1+ years of experience in SQL querying

- 2+ years of experience in business analysis
- 1+ years of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.


Posted: 2019-12-04 Expires: 2020-01-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Sr. Business Analyst - ATM Debit & Analysis

Capital One
Richmond, VA 23219

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast