7 days old

Sr. Application Engineer

L3Harris
Fall River, MA 02723
Description:

Sr. Application Engineer

We are currently seeking a Sr. Application Engineer for our Fall River, MA location.

The Applications Engineer (AE) provides pre-sales and/or post-sales technical support of company products/systems, working in conjunction with the sales team as the key technical advisor and product advocate. 

Responsibilities include: 

  • Articulate technology and product positioning to both business and technical users. 
  • Identify all technical issues to assure complete customer satisfaction through all stages of the sales process, including establish and maintain strong relationships throughout the sales cycle. 
  • Provide equipment functionality and capability reports to the sales force, and acting as technical liaison to the sales and product teams.  Knowledge of commonly-used concepts, practices, and procedures within a particular field. 
  • Research, collect, and report information on the ability and capacity of company products and competing equipment. Development and delivery of product demonstrations.
  • Present the product to customers and at field events such as conferences, seminars, etc.
  • Respond to functional and technical elements of RFIs/RFPs.
  • Convey customer requirements to Product Management teams. May assist with the preparation and presentation of sales proposals through the provision of technical and non-technical drawings; equipment specifications and technical paragraph text.
  • Provides follow-up support in disseminating technical information on specific applications.
  • May install, configure, operate, maintain, repair or modify customer equipment or software.
  • Provides guidance and training to customer personnel in establishing operation, maintenance and inspection procedures and techniques.
  • Analyzes and troubleshoots equipment failures to determine cause and recommends and/or performs corrective action.
  • Assist team in achieving strategic customer objectives defined by company management.
  • Maintains high customer satisfaction that meets company standards. Works closely with Customer Support to ensure customer satisfaction and problem resolution.
  • Completes required training and development objectives within the assigned time frame.
  • Assists Account Managers in sales related activities.
  • Ability to travel a minimum of 50% of the time. 

    Qualifications:

    • Bachelor’s Degree and minimum 10 years of prior relative technical area. Graduate Degree and a minimum of 7 years of prior related experience.

      Preferred Additional Skills:

      • UUV technology understanding a plus.
      • At least 5 years’ experience in UUV experience is preferred.

Categories

Posted: 2020-05-20 Expires: 2020-06-19

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Sr. Application Engineer

L3Harris
Fall River, MA 02723

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