14 days old

Sr. Analytics Manager- Retail Services - Business Analytics

Citigroup
Elk Grove Village, IL 60007
This position is part of the Specialty Partnership Group (SPG) Analytics team, within the larger US Citi Retail Services organization. The SPG Analytics team is responsible for conducting in-depth financial and statistical analyses to drive consumer engagement, business insights and strategies to support business growth within the Specialty Partners Credit Card portfolios. Working with the Portfolio Analytics Team Lead the candidate will drive analyses focused on development of comprehensive strategy recommendations based on multiple factors such as in-depth customer insights (analytically derived), sound financial impact forecasting, and thorough understanding of partner business and competitive landscape.


This role will also lead end to end analytics across customer lifecycle marketing programs covering acquisitions through retention. Typical activities may include analyzing prospects, customer, and marketing campaign information and conducting strategic analyses to explore growth opportunities through loyalty, rewards, sales growth, and balance growth programs across the portfolios.


**Responsibilities:**


+ Using advanced analytics, identify data patterns & trends, and provide insights to enhance business decision making capability in marketing optimization, segmentation & targeting, and value prop enhancements.

+ Develop a rigorous test & learn program - track and analyze performance of various digital & non-digital acquisition and existing customer marketing tests and programs to evaluate effectiveness. Recommend appropriate strategies to execute.

+ Work closely with internal and external business partners in identifying and executing opportunities to refine marketable universe, offers and/or campaign performance.

+ Communicate clearly and effectively to business partners and senior leaders all findings.

+ Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities.

+ Support Business and Analytics functions in Audits and Business Control activities.

+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Qualifications:**


+ 5-8 years of experience as an Analytics Manager, Strategic Business Analyst or related position performing quantitative analytics supporting financial services or fintech organization. Private Label Credit/Co-Brand program experience preferred.

+ Experience analyzing large datasets; applying mathematical, statistical and quantitative analysis techniques to perform complex analyses and data mining. Ability to translate and articulate complex thoughts and opportunities to a larger audience

+ Proficient in SAS/SQL programming and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, financial modeling, and analytic tools (SAS E-Miner, Knowledge Seeker, etc.) are required.

+ Digital Marketing Analytics experience is a plus.

+ Proficient in Microsoft Office including strong PowerPoint skills to develop analytic presentations.

+ Ability to build strong and effective cross functional working relationships with partners across the organization.

+ A self-starter and highly motivated to excel with minimal supervision.

+ Must have excellent communication and interpersonal skills, be organized, detail oriented, flexible, and adaptive to matrix work environment.


**Education:**


+ Bachelor's degree in a quantitative discipline is required (i.e., Engineering, Economics, Statistics, Mathematics, and Operations Research). Graduate degree is preferred.


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**Job Family Group:**


Decision Management

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**Job Family:**


Business Analysis

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Sr. Analytics Manager- Retail Services - Business Analytics

Citigroup
Elk Grove Village, IL 60007

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