10 days old

Software Development Engineer, Amazon Connect

Amazon.com
Seattle, WA 98104
  • Jobs Rated
    11th

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Job summary
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and fastest growing AWS service? Come be a leader on a team that is building a product that will touch millions of people daily.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon is using to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate, talented, and experienced Software Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

Industry analysts have said, €œAmazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.€ and €œAmazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.€

As a software developer on our team, you€™ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You€™ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more.

What is in it for you?

Learn more about Amazon Connect here:
https://aws.amazon.com/connect/

Media coverage on Amazon Connect:
https://techcrunch.com/2017/03/28/aws-amazon-connect/

Power of Amazon Connect:
https://www.youtube.com/watch?v=9qky_E39-_I

Categories

Jobs Rated Reports for Software Developer

Posted: 2022-05-13 Expires: 2022-06-19

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Software Development Engineer, Amazon Connect

Amazon.com
Seattle, WA 98104

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Software Developer
11th2019 - Software Developer
Overall Rating: 11/199
Median Salary: $103,560

Work Environment
Good
68/220
Stress
Very Low
26/220
Growth
Very Good
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