1+ months
2018-04-302018-07-01

SME AD / Customer Engagement Professional (G2)

American Express
Los Angeles, CA 90012
This position is responsible for engaging Small Business Services customers with extraordinary customer care to increase card spending.

The main purposes of this position are:

Outbound call to SBS customers to increase card spending with delivering value added services.
Deliver best-in-class superior customer experience, leveraging Relationship Care.

Top Client Customer treatment after LTE and AD Mega experience, and evaluating his/her skill set and knowledge to handle Top Client Management Segment in SBS.

OJT: Support Team Leader to make smooth on-board for new comer.


SBS (Small Business Services)










Strong customer service and hospitality mindset with highly developed interpersonal skills and attitude to exceed customers expectations

Team worker to achieve the target

Ability to drive results and solve problems with Growth Mind Set

Deep knowledge about the card benefits/services, especially SBS

Effective verbal/written communication skill in Japanese

Sales experience in the past preferable

Familiar to PC and basic OS skills such as Word, Excel and Power point

Flexibility in work hours/schedules to meet the market requirements

Strict adherence to work schedule



GoalTeam Work

Growth Mind Set

SBS






This role may be subject to additional background verification checks.


**Job** *Operations*

**Title:** *SME AD / Customer Engagement Professional (G2)*

**Location:** *Japan-Tokyo-To-Tokyo*

**Requisition ID:** *18005590*

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SME AD / Customer Engagement Professional (G2)

American Express
Los Angeles, CA 90012

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American Express
Los Angeles, CA
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