18 days old

Site Specialist II

North, SC 29112
Location :
US - North Carolina - Burlington
Job Description
When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact?
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This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include: order management and customer service for our Healthcare accounts. This position will utilize the advanced functionality of systems and applications relevant to the job function, such as: Mainframe, procurement applications, and the Microsoft Office suite of programs. Customer interface communication skills are required. It is also expected that this position will have an understanding of performance metrics, and the ability to capture necessary data pertaining to individuals or team activities. Data integrity and attention to detail are paramount.The Site Specialist II will manage the customer service issues and provide order management for the site.

What will you do?
  • Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Senior Specialist at site) regarding daily duties.
  • Manages and builds orders, quotes, returns, scheduled orders, scanning, invoice sends, proof of deliveries and other customer service functions.
  • Independently makes decisions and utilizes available resources to meet customer requirements.
  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
  • Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics.
  • Communicates with supervisor any customer issues or potential problems.
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
  • Works effectively with a diverse cross-functional team.
  • Embraces Practical Process Improvement (PPI) methodologies
  • Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
  • Positively represent Thermo Fisher Scientific at all times throughout customer locations.
  • Other duties as assigned.
Sourcing/Order Management:
  • Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.
  • Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
  • Detrash boxes and paper materials following customer protocol. Follow customer guidelines for safety at all times.

How will you get here?
​High School Diploma or equivalent from an accredited institution.

Knowledge, Skills, Abilities
  • •Must be able to read, write and speak English
    •Displays a high level of confidentiality for both customer and Fisher
    •Must maintain Thermo Fisher Scientifics’ Four-I Values
    •Must possess a High School Diploma
    •Must have three to five years of progressive relevant experience

    Non-Negotiable Hiring Criteria:
    •Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
    •Must deliver excellent customer service to include maintaining a professional appearance at all times.
    •Must possess the operating skills to use computers and learn to entry data in various systems as necessary.
    •Must possess the organizational skills to multi-task and meet deadlines as needed.
    •Must be proficient with a computer and the Microsoft Office suite of software.

    Working Conditions:
    •Works primarily at on site office provided, in office environment to include cubicles.
    •May be required to work independently at customer location.
    •Must be able to work overtime as required.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


Posted: 2019-10-02 Expires: 2019-11-01

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Site Specialist II

North, SC 29112

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