1+ months

SERVICENOW SOFTWARE ENGINEER (Multiple Openings)

University of Washington
Seattle, WA 98104
  • Jobs Rated
    8th

SERVICENOW SOFTWARE ENGINEER (Multiple Openings)

Req #: 183158
Department: UW INFORMATION TECHNOLOGY
Appointing Department Web Address: http://www.washington.edu/uwit/employment/
Job Location: Seattle Campus
Posting Date: 10/27/2020 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.

If you would like to find out more about what it is like to work for UW-IT, as well as to get a feel for our culture and our people, visit us at our employment website.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities, and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which have allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years.

UW-IT is the central IT organization for the University of Washington, providing technology solutions to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. UW-IT is currently looking for a ServiceNow Software Engineer who will support the UW-IT work on Finance Transformation, the Universitys large-scale project to modernize its finance operations, business systems and processes. The position is a role in the newly established UW-IT Finance Transformation Program (ITF).

The ServiceNow Software Engineer will have responsibility to contribute toward implementation of a large development effort with the new Finance system Workday's Software-as-a-Service (SaaS). The software engineer supports business process improvement through technical, design, development, and outreach work with ServiceNow. This position will work closely with business and technical teams to ensure that correct functionality is developed and allows the university to continue financial operations. This position will need to translate Finance requirements into ServiceNow and Workday functionality. This includes defining requirements, writing user stories, implementing ServiceNow apps, developing custom ServiceNow apps using JavaScript, coding, and testing. The position will escalate gaps or trade-offs in designs across technical and non-technical audiences using effective communication skills. The software engineer will participate in recommending the most effective and efficient solution design over the course of the project implementation. This position also collaborates with peers and others to improve practices, processes, and tools for development, testing, and versioning, continuous integration, automated release and deployment of service changes, and operations and monitoring.

REQUIREMENTS:

  • Bachelors Degree in Business Administration, Information Science, Computer Science, or related field.
  • Minimum of four years of experience designing, writing, implementing, and supporting software development.
    These years should include experience with:
    ServiceNow configuration, development, and implementation
    writing web applications using JavaScript
    relational databases
    HTML
    XML
    Rest APIs
  • Experience performing progressively more complex business analysis and development on the ServiceNow platform.
  • Activities include scope definition, requirements gathering, story writing, application development, writing test scripts, and user acceptance testing.
  • Demonstrated ability to quickly learn and apply new methodologies, tools, etc.
  • Demonstrated excellent time management skills
  • Demonstrated ability to work with minimal supervision: both independently and as part of a team
  • Demonstrated excellent written/oral communication skills and technical documentation skills and personal interaction abilities for both technical and non technical audiences.
  • Ability to navigate in a complex, diverse technology environment
  • Experience with Agile software development methodologies/concepts
  • Experience as a functional leader or key contributor in complex, enterprise-wide, collaborative projects that have required significant business process change
  • Proven ability to represent business stakeholders effectively and translate between business and technical requirements
  • Familiarity with usage of request/incident ticketing software
  • Familiarity with ITIL

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

    DESIRED:

  • Experience implementing ServiceNows Customer Service Management (CSM) applications with Agent Workspace and Service Portal
  • Experience with database schema design
  • Knowledge and skills in object, data, metadata, process, and/or information modeling
  • Knowledge and skills using REST architecture/technologies and/or service-oriented architecture
  • Experience with project management related tools (such as Jira)
  • Knowledge of IT accessibility issues for users with disabilities; familiarity with accessibility standards and best practices; experience testing for accessibility; and demonstrated ability to design content/applications with accessibility considerations
  • Familiarity with Workday or other enterprise financial systems
  • Experience in a major research university setting

    CONDITIONS OF EMPLOYMENT:

    Work in an open office environment and contribute to collaborative team work focused on problem-solving. Daily interactions with other team members, subject matter experts and stakeholders at all levels of the organization. While the general working hours are within Monday through Friday, 8 a.m.-5 p.m., this position will, on occasion, need to adjust hours to accommodate the business needs and deadlines.

    This position on the Finance Transformation Project is temporarily funded; continued employment is contingent on ongoing funding and performance.

    This position is eligible for remote work.

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

  • Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.


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    Jobs Rated Reports for Software Engineer

    Posted: 2020-10-01 Expires: 2020-12-03

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    SERVICENOW SOFTWARE ENGINEER (Multiple Openings)

    University of Washington
    Seattle, WA 98104
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