18 days old

ServiceNow@IBM ITSM System Administrator

Southbury, CT 06488
  • Job Code

System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

Your Role and Responsibilities
IBM CIO is seeking a ServiceNow System Administrator to maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.

This job is onsite in Southbury, CT (United States)


  • Manages and resolves incidents against ServiceNow applications
  • Performs routine maintenance to include performance monitoring and error identification/remediation
  • Contributes to the planning and execution of the ServiceNow instance upgrade
  • Contributes to ServiceNow release deliveries
  • Manages Instance Security; including, user and group Access Control Lists
  • Takes ownership of complex business requirements and works them to completion
  • Creation and delivery of solutions for clients
  • Drive the continuous improvement of our implementation methodology and service offerings based on client experiences
  • Assists ServiceNow Business Analyst in estimating release level of effort
  • Continually learn and obtain education for new ServiceNow applications and functionality
  • Work in an Agile and DevOps CI/CD environment

Required Technical and Professional Expertise
  • Experience with System Administration or Application Administration
  • Experience with PaaS and SaaS environments
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
  • Applied knowledge in an Agile and/or DevOps methologies

Preferred Technical and Professional Expertise
  • Bachelors Degree in Information Technology or a related field
  • Experience with ServiceNow ITSM Applications: Incident, Problem, Change, Request Management, Service Desk, Knowledge, Service, Configuration and Asset Management.
  • Experience with Information Technology Infrastructure Library (ITIL)
  • Experience with Enterprise IT Service Management

About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBMs financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-05 Expires: 2020-02-04

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ServiceNow@IBM ITSM System Administrator

Southbury, CT 06488

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