10 days old

Service Operation Specialist

Hedgesville, WV 25427

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

What you€™ll do

Place and escalate parts orders for field engineers when necessary, monitor order status and send out daily order tracker report. Manage regional sub-inventories to ensure better parts availability. Support and monitor good and bad return process for spare parts. Check service report integrity, close service report in time and ensure inventory visibility and accuacy. Routinely analyze metrics on field service performance, work force, parts supply status and process execution to maximize productivity, increase service quality and finally to drive overall customer satisfaction. Support field engineers on local soucing of materials and service required in onsite jobs. Deliver training courses to field engineers regarding operation process and monitor executive effectiveness.

Who you are

Bachelor's degree with 1 years operational or analysis experience in the technical, healthcare or business environment or equivalent (defined as High School Diploma/ Global Life Sciences Technologies and 3 years progressive experience in operational analysis, technical, healthcare or business environment.) Experience with working with cross functional teams to achieve business goals. Strong business acumen, a strong financial background is preferred. Exceptional skills as a change agent and process oriented individual. Ability to resolve complex issues within functional area and/or area of expertise. Ability to develop and execute priorities and approaches to meet objectives.

Who we are

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you€™ll feel right at home here. If you€™re flexible, curious and relentless, you€™ll belong. If you are excited about a global culture, this can be the place to further your career.

Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!

Cytiva is a 3.3 billion USD global life sciences leader with nearly 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology


Posted: 2020-05-21 Expires: 2020-06-20

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Service Operation Specialist

Hedgesville, WV 25427

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