16 days old

Service Manager (m/f/d) Central Europe


The Service Manager (m/f/d) Central Europe will lead a team of Field Service Engineers and Managers (m/f/d). Developing, improving and motivating the organization to deliver best service which customers would expect. Making the organization the best place to work and targeting growth, efficiency and margin.

Your Responsibilities:

  • Accountable for leadership of direct reports to include ongoing direction, coaching, and development
  • Drive business results and manage customer relationships - mainly in Germany, Switzerland and Austria
  • Develop strong customer relationships and serve as the interface between customer and all internal Leica Microsystems teams and organizations
  • Lead service delivery which continuously surpasses customer expectations
  • Leverage internal relationships to enhance business performance and customer experiences
  • Promote a safe working environment and ensure compliance with the EHS policies and procedures and the Leica Microsystems Quality Management System
  • Drive change initiatives as required to improve efficiencies and execute on business commitments
  • Own operational processes (preventive and corrective jobs completion, customers satisfaction, associates€™ engagement, growth, profitability€¦)
  • Identify and lead initiatives to continuously improve the Service Business. Promote and motivate direct reports and teams to contribute in continuously improving our service delivery, execution and commercialization

    Our Expectations:

    • At least five years of experience in the aftermarket service in at least one of the sectors Healthcare, Life Science, Industrial or IT markets
    • Proven experience leading Field Service Engineers and Manager (m/f/d)
    • Previous service experience and knowledge
    • Work experience in managing customer relationships and managing at least a team P&L
    • Strong exposure to change management, conflict resolution and structures set-up
    • Proficiency in SAP and SFDC Service Cloud experience is an advantage
    • Excellent written and verbal English
    • Very good German communication and de-escalation ability. French is an advantage

      What we offer:

      • With us, you can expect varied, challenging tasks that you can master with great colleagues at your side. 
      • An attractive remuneration package, exciting internal programs for further development, because our employees are very close to our hearts    

        Are you interested to discover new opportunities in an innovative, team-oriented environment? Do you feel that this could be your future position? Then do apply online.

        We are looking forward to your application!   

        Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Medical Device


Posted: 2020-05-21 Expires: 2020-06-20

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