1 day old

Service Desk - T1 Agent

Norfolk, VA 23510
Business Group Highlights

Navy Marine Corps

The Navy Marine Corps business group provides end-to-end IT solutions to the Department of the Navy including transport, networking, end user hardware and services, cybersecurity and staffing. Using agile engineering and DevOps methods, we produce mission-specific solutions to solve the Fleet's challenges.

Responsibilities

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.



Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.



Perspecta's talented and robust workforce14,000 strong'stands ready to welcome you to the team. Let's make an impact together.



Perspecta has a for a Service Desk - T1 Agent in Boise, ID or Norfolk, Va.



The Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical knowledge and troubleshooting experience and aptitude. The ability to learn and adapt quickly is needed to be successful.



Job Responsibilities



In addition to following company policies and procedures, principal accountabilities include, but are not limited to:



Software, hardware, networking troubleshooting skills.


Broad knowledge of computer, networking and software fundamentals.


Provides quick, responsive, high quality and consistent service.


Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.


Log and track calls using incident/problem management database , and maintain history records and related incident/problem documentation.


Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information using simple verbiage.


Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.


Keeps internal customers productive and performing at the highest possible level possible.



Qualifications

Education and Experience Required:



  • High School Diploma or equivalent


  • May hold 2 year post-high school Degree (technical field)


  • May hold Bachelors degree


  • May hold entry level certification(s) in field of work.


  • Typically, 3-5 years of working experience in related fields



  • Possess 8570 certification




  • Able to gain Secret Clearance.



Knowledge and Skills:

  • T1 agent technical call center skills
  • Superior skills in both written and verbal communication
  • Experience in customer facing role either remote or face to face
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, esupport, e-chat or similar
  • Familiarity with computer technology
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
  • Understands internal processes and tools
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2019-10-17 Expires: 2019-11-15

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Service Desk - T1 Agent

Perspecta
Norfolk, VA 23510

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