10 days old

Service Administrator

Danaher
Bulan, KY 41722

Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

  • Ensures the success of field staff and delivery of customer satisfaction by scheduling and coordinating instrument installations and training.
  • Responsible for the part ordering for engineers and work closely with planner & logistics on the delivery
  • Monitoring, scheduling and distributing of planned maintenance calls and others service calls amongst engineers.
  • Responsible for parts return to Asian Distribution center on a timely manner.
  • Create & Maintain customer database systems.
  • Responsible for Customers call handling, answering queries or redirecting calls to Engineers as appropriate.
  • Responsible for data input & maintenance of our various business systems (e.g. Oracle R12/SMAX).
  • Responsible for call center activities, especially logging customer request in Korea.
  • Responsible for filling of all related documents for audit purposes
  • Responsible for Stock take and involve in Audit
  • To support and back up team members as and when needed.
  • Administers service contract business through quotation generation, preparation of Service agreement and others documents required during quotation & signing of service agreement, invoicing, and answering customer inquiries
  • Execute on customer requests; via phone, fax, email, or other electronic means.
  • Execute reports daily/weekly/monthly; active, signed, entered, pend and all status for contract orders, and KPIs in Oracle and SFDC.
  • Support Service Sales Team in SFDC (Salesforce system) funnel management.
  • Execution and improvement; generate quotations for new, renewals, modifications, and terminations.
  • Drive revenue recognition orders; generate service contract orders for new, renewals, modifications, and terminations.
  • Other ad hoc duties as assigned

    Education and/or Work Experience Requirements:

    • Minimum Diploma certification or equivalent
    • Min 3 years€™ experience of relevant experience
    • Experience in managing complex tasks, good communications and organizational Skills.
    • Self-driven and work under minimum supervision.
    • Experience in Oracle ERP & Basic Microsoft office is preferred
    • Demonstrate ability to organize work efficiently, productively and independently; detail-oriented.
    • Excellent communication skills to liaise with colleagues from different functions overseas.
    • Excellent spoken and written skills in English
    • Responsible with positive attitude who able to work independently and a team player
    • Experience in handling tender documents required by government customer will be added advantage

      • The above statements are intended to describe the general nature and level of work being performed by incumbent. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by incumbent.  Incumbent may be required to perform other duties as assigned.

        Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

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Posted: 2020-05-21 Expires: 2020-06-20

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Service Administrator

Danaher
Bulan, KY 41722

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