1+ months
2018-06-272018-08-26

Senior Unit Manager

Capital One
Glen Allen, VA
Knolls 3 (12038), United States of America, Glen Allen, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Unit Manager

At Capital One, we strive to create a world class experience for our customers. As a Sr. Unit Manager you have the opportunity to lead and develop a team of 4-6 Unit Managers who drive the dynamic teams of call center associates in Identity Fraud Operations. Leading a team that is the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for the Identity Protection Team (IPT) within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.

Responsibilities:
- Lead the performance of a team responsible for fighting identity fraud and helping customers. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision
- Drive individual, team and department efficiency and productivity through effective and efficient metric management
- Provide development to the leadership team and associates in the department. - Uphold effective standards of performance management. Motivate associates and help them achieve their career aspirations

-Leverages coaching and self-discovery techniques that invite direct reports to improve on their strengths and opportunities
- Establish the development and execution of repeatable, efficient processes within the team.
- Maintain high levels of team and individual morale through change and development
- Develop methods to encourage and implement process improvements
- Execute quality monitoring requirements that deliver intent and customer satisfaction goals


Basic Qualifications:

At least a High School Diploma, GED or Equivalent Certification or military experience

2 years of experience in People Management

1 year of experience in Process Management

Preferred Qualifications:

Bachelors Degree or military experience

5 years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Senior Unit Manager

Capital One
Glen Allen, VA

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