1+ months

Senior Technical Program Manager

Amazon.com
Palo Alto, CA 94301

DESCRIPTION

The Search and Discovery experience on Amazon is central to every customer's shopping mission and purchasing journey. Hundreds of Amazon business teams create thousands of personalized features and whole page experiences for customers. The scale and impact of Amazon Search is enormous, and we are looking for a Senior TPM to help search scale across all the teams enhancing the Search experience for our customers.

The Search Customer Experience team (SCX) is responsible for the customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. We partner with Amazon€™s category teams, from home, apparel and electronics to video, devices and groceries. We also partner with the teams that power search relevance, query understanding, browse, and product recommendations.

We are looking for a Sr. TPM to lead coordination with partner teams and manage the Search Intake Process (SIP), working with tech, design, product and other TPMs to make over hundreds of teams successful in search. Successful candidates will enjoy diving into data and metrics, have excellent communication strategies, want to drive success through others and have strong backbone when working with teams who may have conflicting goals. You'll also define and evolve the metrics, Service Level Agreements and KPIs needed to prove success. You will thrive in a collaborative, creative, analytical, and fast paced environment.

Position could be based in Seattle, the Bay Area or Boston. Specific responsibilities include:
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· Leading weekly feature intake triage for search features and owning day to day communication with category teams.
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· Developing deep understanding of the technical capabilities of the search front end.
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· Developing working knowledge of the rest of search (search relevance & ranking, search engine).
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· Drive process improvement by leveraging analytics, metrics and partner feedback.
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· Partner with our cross-functional teams to ensure we have the right engineering documentation to allow hundreds of teams to ramp quickly to build features in search.
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· Own reporting of SLA adherence and drive awareness of partner needs into the rest of the organization to inform search investments.

BASIC QUALIFICATIONS

· Bachelor's degree in computer science, information systems or related field
· 6+ years of technical program management experience, preferably in the technology sector
· High judgement and passion to delight customers
· Proven success in delivering technology products/services in a high growth environment
· Data-driven decision making and quantitative analysis skills
· Demonstrated experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
· Excellent interpersonal skills; proven ability to guide cross-functional teams through influence versus direct management
· Ability to earn trust across different levels and multiple groups of a large organization
· Ability to think strategically while staying on top of tactical execution

PREFERRED QUALIFICATIONS

· Master's degree in computer science, engineering management or related field.
· At least 3 years of recent domain experience in any of the following: Information Retrieval, Data Mining, Search, e-commerce
· Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
· Able to travel up to 10% of the time

Categories

Posted: 2020-09-14 Expires: 2020-11-18

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Senior Technical Program Manager

Amazon.com
Palo Alto, CA 94301

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