1+ months

Senior Support Engineer Job

Newtown Square, PA 19073

Requisition ID: 265101
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Location: Newtown Square, PA

Purpose and Objective:

SAP America, Inc. seeks a Senior Support Engineer at our Newtown Square, PA location to work on the SAP Ariba Supply Chain Collaboration, SAP Ariba Product Sourcing and SAP CIG.

Expectations and Tasks:

Own and manage concurrent ServiceRequests in a ticketing system. Provide solutions to technical issues impacting customers business processes and their ability to conduct commerce through SAP Ariba applications. Adhere to KPIs, especially responsiveness SLAs and productivity goals. Report errors and code defects to development organizations; collaborate to prioritize fixes and validate solutions. Maintain broad knowledge of product area and deep component expertise. Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations. Collaborate with global support engineers across the product area to drive positive customer outcomes. Provide ongoing and timely communication via phone and email to customers regarding the status of their requests. Provide on-call support during evenings and weekends as required by a rotational schedule. Coach and mentor other Support Engineers to increase their product expertise and productivity. Drive creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents. Maintain and follow personal development plan by leveraging formal training and knowledge plans. 10% travel required.

Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field of study and 6 years of experience required. The company will also accept a Master's degree and 4 years of experience.

Work Experience:

  • Experience must involve 3 years in the following: SQL; MySQL/SQL Developer; Ariba Network Adapter for SAP NetWeaver; Ariba Integration Toolkit; Net Weaver PI 7.0; SAP ERP- Ariba Cloud Integration; XML Formats: cxml; SOAP, and Postman.
  • Experience must also include: Ariba Network Adapter for Oracle Fusion Middleware; Oracle Fusion; Agile Methodologies; and QA testing/methodology. 10% travel required.

Travel: 10% travel required.

Internal use only: reference code lhrs4262


Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: Philadelphia

Job Segment: ERP, Oracle, Database, Developer, Engineer, Technology, Engineering


Posted: 2020-09-17 Expires: 2020-12-26

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Senior Support Engineer Job

Newtown Square, PA 19073

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