1+ months

Senior Support Engineer Job

Newtown Square, PA 19073

Requisition ID: 258225
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3

Original Posting Date: 7/7/2020




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.


Location:  Newtown Square, PA (and various client sites nationwide)

Purpose and Objective: 

SAP America, Inc seeks a Senior Support Engineer at our Newtown Square, PA location (and various client sites nationwide) responsible for Application Process Design and Implementation to define customer process model and execute discovery workshop.

Expectations and Tasks:

Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Support Integration and Development (including Validation). Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Define technical architecture, landscape, and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Support Application Lifecycle Management; Setup the project and production landscape; and Setup the software logistics, provide user access and introduce security aspects. Support Data Migration; Setup the migration landscape and migration tools; and Implement rules for mapping and technical, rule-based data quality measures. For RunSAP Like a Factory / Transition to Operations: Define the customer target operational model; Design and implement application lifecycle management; Integrate new business solutions or technical components into operation; and Setup or optimize operation control center. Support Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration). 40% travel required to various client sites nationwide.

Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Mathematics, Physics, Information Systems, or related field of study and 5 years of experience required. The company will also accept a Master's degree and 3 years of experience. Employer will accept pre-bachelor's degree experience.

Work Experience:

Experience must involve 3 years in the following: Incident processing of IS-AFS-SD component; Developing new features in Fashion product; Complete business process related to Order to Cash Cycle; Playing a techno functional role, analyzing the customer business process and provide them with resolutions; Support de-escalations via analyzing customer issues and solving the customer issues, providing corrections or workaround solutions; Closely interact with customers on incidents and provide them with high-quality maintenance and support; Collaborating with customers to map their business process on solutions and enhancing/developing new features in Fashion; Sales and Distribution Module with specialization in Apparel and Footwear Solution, Fashion Management Solution and S4 HANA Fashion for Vertical Business; SAP S4 HANA for Fashion and Vertical Business, including collaborating with the fashion customers and helping them to map the business process on SAP S4 Fashion and Vertical Business; SAP Apparel and Footwear Solution (AFS) debugging, error root cause analysis, performance optimization; solution review and gap filling; SAP ERP Sales and Distribution debugging, error root cause analysis, and performance optimization; and ABAP Root Cause Analysis and Performance Optimization. Experience must also involve: AFS, FMS, S4 Fashion. 40% travel required to various client sites nationwide.

Travel:  40% travel required to various client sites nationwide.

Internal use only: reference code lhrs4262



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations :

Nearest Major Market: Philadelphia

Job Segment: ERP, Engineer, SAP, Information Systems, Computer Science, Technology, Engineering


Posted: 2020-07-09 Expires: 2020-09-05

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Senior Support Engineer Job

Newtown Square, PA 19073

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