15 days old

Senior Specialist Customer Technical Support- Day Shift

Danaher
Chaska, MN 55318
  • Fielding Customer Calls to Facilitate 24/7 Support Function
  • Through telephone and electronic (i.e. email) technology independently provide resolutions on Hardware, Software, Assay and Training related calls from existing customer base.  
  • This includes proven experience interacting and managing customers relations (for example escalations and de-escalating situations).
  • Measured on ability to work efficiently and resolve customer issues using the most cost effective solution.
  • Triage general inquires across other Beckman Coulter functions.
  • Assign calls to field service when unable to resolve over the phone.
  • Utilize remote diagnostics to proactively monitor instruments against potential issues.
  • Ability to mentor others and influential within the call center team to ensure effectives processes and goal attainment.
  • Collect and analyze data and classify complaints according to FDA requirements
  • Capture and document all aspects of the customer interactions/issues into Service Max database.
  • Adhering to and working within defined procedures and practices to determine appropriate actions €“ provide input on creating policies and procedures.
  • Continually build upon current knowledge and grow with the expanding Beckman Coulter product menu. 
  • Understands Danaher Business System and provides input for KPI objectives and Daily Management improvement. 

    Qualifications

    Associates degree in Biological Sciences with 3+ years of industry related experience

    Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Medical Device

Categories

Posted: 2020-05-21 Expires: 2020-06-20

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Senior Specialist Customer Technical Support- Day Shift

Danaher
Chaska, MN 55318

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