1+ months

Senior Scientist Technical Support

Green Oaks, IL 60048

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.


The primary role of the Senior Scientist Technical Support is application of technical knowledge in a post-market product support environment through complex experimental design, data mining/analysis, adherence to Quality, Regulatory and Safety procedures/policies, project management skills and communication to team/management. This position will lead and consult on multiple complex projects including expanded investigations, design changes, resolving on-market product problems and resolving technical issues to ensure product availability and customer satisfaction. Continuously monitor/measure/analyze performance throughout the product lifecycle, make recommendations based upon conclusions and execute action plans.


Technical Knowledge:

  • Uses product design information to determine root causes in post-market investigations and constructing feasible corrective action plans/design changes
  • Independently designs complex experiments, analyzes data, forms conclusions and accurately documents work for investigations and product improvement
  • Applies immunoassay and other analytical/biotechnological expertise to assess/measure performance attributes


    • Maintain training to ensure compliance to job role
    • Adhering to governing operating procedures regarding all assigned projects, documentation and record keeping
    • Support Risk Management Files

      Planning/Project Management:

      • Independently plans, organizes and executes complex as part of expanded investigations or corrective actions
      • Coordinates with groups outside immediate work area to complete deliverables, holds those individuals accountable for task completion

        Patient Focus:

        • Tracking and evaluating testing results to monitor data trends
        • Completing product monitoring evaluations
        • Support closure of customer complaints by providing review, analyses and associated documentation


          • Provide status updates to peers and managers within the team and between functional areas
          • Interact with other manufacturing sites and customers to resolve technical issues

            Business Focus/Alignment:

            • Resolve technical issues that threaten safety stock and/or customer satisfaction
            • Develop solutions to improve efficiency and cost for associated products and processes


              • Minimum Education Higher Certificate; Ordinary or Honors Bachelor degree in scientific and technical field is desired or relevant combination of education and experience.
              • 4 years’ related work experience. Advanced degree preferred. (Advanced degree(s) may offset required years of experience).
                Job Family: Manufacturing
                Division: ADD Diagnostics
                Travel: No
                Medical Surveillance: No
                Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)


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Senior Scientist Technical Support

Green Oaks, IL 60048

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