1+ months


University of Washington
Seattle, WA 98104


Req #: 173065
Job Location: Other Location
Posting Date: 10/14/2019 
Closing Info: Open Until Filled 
Salary: Salary and benefits are competitive. Salary is commensurate with qualifications and experience. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years.

UW Continuum College (UWC) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. Were focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, were creating new educational opportunities to help people thrive in a world of change.

The Senior Salesforce Administrator will oversee the ongoing development of Continuum Colleges Marketing and Enrollment Services Salesforce system. The successful candidate will have experience designing and administering enterprise class CRM systems and a record of collaborating with business users to improve processes using Salesforce best practices and business acumen.

The Senior Salesforce Administrator will be responsible for day-to-day support, maintenance and improvement of the CRM platform in collaboration with the Jr. Salesforce Administrator, Marketing Cloud Administrator, and Salesforce Developer(s). They will also be a leading contributor as we build future iterations of our Salesforce org or build new orgs.

System Management and Administration
  • Create, configure and maintain solutions on the Salesforce platform using the full Salesforce toolset, including custom objects, formula fields, workflows, custom views, etc.
  • Translate user story requests into workable requirements, Salesforce elements, and document technical specifications and the associated test cases
  • Ability to design, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
  • Work cross-functionally to develop and maintain Salesforce integrations with both internal and third party systems
  • Create and maintain sandboxes, development environments
  • Collaborate with the Marketing Cloud Administrator to build data extensions within Journey Builder or other email campaigns, as well as conduct QA testing upon request.
  • Train new users
  • Regularly assess Salesforce license types and licensing needs

    Technical Support
  • Assess and implement Salesforce software releases
  • Thoroughly reviews release notes for vendor upgrades to identify any risks and opportunities
  • Troubleshoot user issues as escalated by Salesforce Administrator
  • Provide training and mentorship to Salesforce Administrator
  • Manage user accounts and permissions and operational governance in production, sandbox, and developer sandbox environments
  • Serve as a marketing liaison with software development team to architect and develop new solutions and integrations to meet customer needs. This includes participation and sometimes leadership in architecture development and design reviews.
  • Manage Salesforce data feeds and other integrations

    Bachelor's degree in information technology or a related field AND at least 3 years demonstrated experience as a Salesforce Administrator, with technical implementation and day to day operations experience
  • Experience with Lightning Experience and Lightning Components
  • Salesforce Admin Certification (ADM 201)
  • Excellent verbal and written communication skills

  • Advanced Salesforce Administrator Certification (ADM 211)
  • Hands-on Salesforce Marketing Cloud administration experience or experience administering other marketing automation platforms
  • Experience working in an agile/scrum environment
  • Knowledge of application development technologies and methodologies
  • Experience with a variety of development languages (Apex, Java, SQL Server, XML, etc.)
  • Experience working in higher education setting

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


    Posted: 2019-12-05 Expires: 2020-02-02

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    Seattle, WA 98104
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