1+ months

Senior Sales Support Specialist Medical Devices (Customer Service Representative)

Abbott
Glostrup, Hovedstaden 2600

We are looking for a Senior Sales Support Specialist Medical Devices (Customer Service Representative) to join our team in Denmark

In this exciting and key position as Senior Sales Support Specialist Medical Devices, you will be primarily responsible for the order management of our direct customers: hospitals and clinics. You will work closely with Sales team, quality and supply Chain to optimize the relationship with customers, to make sure patients will have their treatment on time. You will be responsible for order entry, complaint and return management, answering phone calls, providing high level within the Danish market.  We will give you full product and system training. The Senior Sales Support Specialist Medical Devices needs to have a customer mind-set to be flexible and supportive to ensure that all customer requirements and needs are met through effective team working.

In this role your primary objectives  are:

  • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints.
  • Compliant with internal processes and procedures and with the applicable legislation.
  • Manage all daily activities in customer service independently.

    Front office activities:

    • Receive & process orders for all customers which are received by telephone.
    • Handle customer complaints and perform investigations.
    • Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager.
    • Issue required credit notes for returns and complaints within the official procedural deadlines.
    • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency.
    • Organizing return shipments.
    • Product Event Reporting (PER) processing and follow up in collaboration with sales reps.
    • Responsible for PER handling in line with quality guide lines.

      Back office activities:

      • Receive & process orders for all customers which are received by e-mail, fax or post.
      • Follow procedures related to the receiving, checking and creation of the sales orders/invoices.
      • Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
      • Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing.
      • Daily control of invoices issued by the system, checking all orders have been invoiced.
      • Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines.
      • Follow up on backorders.
      • Master Data Maintenance (customer, materials, prices).
      • Actively participate in any required product tracking research when required.
      • Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.

        General activities:

Categories

Posted: 2019-12-06 Expires: 2020-02-19

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Senior Sales Support Specialist Medical Devices (Customer Service Representative)

Abbott
Glostrup, Hovedstaden 2600

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