8 days old

Senior Program Manager, Restricted Products

Amazon.com

Dallas, TX 75201

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DESCRIPTION

Job summary
As part of the world€™s largest online store, Amazon€™s Restricted Products (RP) team protects Amazon customers from products that are illegal or otherwise restricted by Amazon policies. As a Senior Program Manager on the team, you€™ll help design, create and deploy internal tools and tech that keep Amazon a safe place to shop. You€™ll partner with multiple stakeholders to make sure that Amazon employees have the best user-facing tools and help us stay up-to-date with emerging threats and risks in the e-commerce space.

Given the size of our store, you€™ll have a unique opportunity to operate at unmatched scale, making decisions that impact tens of millions of products and Amazon shoppers worldwide.

Key job responsibilities

Lead and oversee deployment of risk mitigation technology to support global Amazon initiatives
Partner with Product, Science and Engineering teams to design and build new tools for internal users to detect and enforce non-compliant content
Own and report on performance and adoption metrics for product features and technology tools
Solicit feedback from users to drive process and workflow improvements
Develop policies and procedures for managing risk mitigation processes and workstreams

About the team
Restricted Products is a part of the Customer Trust & Partner Support (CTPS) team. We are responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world€class support, and building loyalty with Amazon€™s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company

BASIC QUALIFICATIONS

Bachelor€™s degree or equivalent
5+ years of experience in program management
5+ years of experience leading technology deployment projects
Familiarity with e-commerce, risk detection and mitigation for non-compliant content, and/or machine learning
Experience working cross-functionally to design, develop and/or deploy technology tools
Ability to run basic SQL queries and dive deep in excel
Proven communication (both written and verbal), presentation and persuasion skills

PREFERRED QUALIFICATIONS

Master€™s degree in a business, technical or user-experience oriented field
3+ years of experience in relevant industries like e-commerce, fraud detection or consulting
Knowledge of current and emerging applications for machine learning and computer vision
Knowledge of project tracking tools and building process workflows

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.