1+ months

Senior Program Manager, Customer Health and Delivery Excellence

Amazon.com
Chicago, IL 60602
  • Jobs Rated
    59th

DESCRIPTION

Would you like a role that translates Strategy into executable operational plans and mechanisms that enables the business to mature and scale in line with growth? Would you like to help develop and implement cross-functional programs that increase the adoption of the Amazon Web Services (AWS) cloud platform? Would you like to be part of a team focused on enabling AWS€™ success with our customers? We are looking for an experienced Program Leader for Americas ProServe to drive our strategy of customer health, delivery excellence, risks and issues, customer satisfaction, sentiment, and reference programs across AWS.

In this role you will influence and lead the production of scalable frameworks, methodologies, and best practices that deliver prescriptive guidance to customers from sales though delivery to produce high-quality, scalable outcomes. You will establish and mature cross-functional initiatives that contribute to continuous improvement and accelerated growth. You will guide and lead executive-level communications to define, identify, and understand key business objectives. You will ensure all teams are proactively and effectively engaging in joint-selling and delivery methods that earn trust and deliver expected results.

The ideal candidate will have large/complex program management experience within a professional services consulting organization; ability to think strategically and long-term about the needs of a high growth professional services organization; experience engaging at all levels especially the ability to represent field leadership and field roles by building and leading advisory councils; the ability to create analytics that give leaders insights into objectives and key results on relative programs; track record of establishing and executing strong control and governance that drives operational excellence; experience developing and integrating change management tactics and approaches into deployed solutions.




Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

BASIC QUALIFICATIONS

Basic Qualifications:
· 12+ years of consultant or practice management experience in technology or professional services industry
· Experience turning detailed data analysis into useful strategic insights in order to drive customer adoption and make appropriate recommendations to the business
· Demonstrated ability to work effectively across internal and external organizations
· Experience in building and scaling mechanisms to ensure adoption and effectiveness of business processes
· Experience in leading change efforts, readiness, and enablement
· Demonstrated ability to turn insights into objectives and key results

PREFERRED QUALIFICATIONS

Preferred Qualifications
· MBA or equivalent relevant business experience
· Lean Expert and/or Six Sigma Green Belt certification
· Experience with and detailed knowledge related to cloud computing (AWS Certification a +)

Categories

Jobs Rated Reports for Computer Programmer

Posted: 2020-10-21 Expires: 2020-12-06

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Senior Program Manager, Customer Health and Delivery Excellence

Amazon.com
Chicago, IL 60602

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Computer Programmer
59th2019 - Computer Programmer
Overall Rating: 59/199
Median Salary: $84,280

Work Environment
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Growth
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