15 days old

Senior Product Specialist-Product Introduction and Advisory Programs Job

San Ramon, CA 94583

Requisition ID: 224081
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Purpose & Objectives

The Product Introduction and Advisory Program works with all of the Product Managers at SuccessFactors, who are responsible for leading the design and development of our cloud-based Business Execution software suite. We work with a wide variety of external and internal groups throughout the entire product development cycle. The responsibility for this position is to provide support to enable product managers to interact directly with customers. These programs include virtual and in-person panels, beta, early adopter care, design advisor programs, and executive innovation board meetings.

The SAP SuccessFactors Product Management team is focused on creating next generation, cutting-edge products that provide customers with an awesome experience and tremendous value. An important aspect of this innovation process is talking directly with customers to obtain their feedback and guidance throughout the product development life cycle. As a team, we collect and analyze customer and market data to determine product priorities, and then we champion those strategies to ensure maximum customer and company success.

Expectations & Tasks

  • Work closely with product managers, Customer Engagement Executives, Customer Adoption / VIP, Solution Advisors, Market Introduction, Customer Community, Continuous Influence and other colleagues and customers to develop engaging forums to obtain customer input and advice on product features and functions through various forums, including in-person advisory panels, beta and early adopter care programs, and Design Advisors
  • Create content descriptions, develop registration mechanisms, publicize session content
  • Coach product managers on best practices for running panels and other product advisory programs
  • Work with global VIP teams to define and deliver content that works within their programs while giving product managers a chance to interact face to face with customers.
  • Host virtual and in-person panels
  • Communicate directly with customers and internal contacts (CEEs, CSMs, AEs) to keep them apprised of opportunities and status
  • Assist with creation of surveys and customer Jam groups as needed by teams to collect information and collaborate with customers
  • Work with the SAP Influence team and product managers to figure out best way to incorporate customer ideas from the influence.sap.com site into products and demonstrate to customers that we are listening
  • Ensure that session results are captured in a way that can be accessed and referenced later.
  • Maintain customer database and ensure that Feedback Agreements are in place when needed.
  • Continuously refine the operational aspects of how programs are run

Learning & Development Opportunities

Many products within the SuccessFactors suite are adding innovations that require customer input and feedback.

Since we launched the Product Advisory Programs in April of 2018, we have run over 40 product Advisory Panels including 20 in-person panels in collaboration with the Value & Innovation in Practice (VIP) program. We have touched over 1,500 customers and 50 product managers. This role will give you exposure to the breadth of SuccessFactors products, getting the opportunity to work with a number of product managers across the suite as well as with colleagues in other areas of the business.

It will also give you exposure to all aspects of the product development life cycle, from initiation through adoption. Most important, you will get the chance to hear first-hand from customers what they are expecting from our new innovations. You'll also get the chance to further develop your customer-facing skills.

Learn the art of product management, how to collect and analyze customer data to help product managers determine product priorities, and together champion those strategies to ensure maximum customer and company success.

Education and Qualifications 

  • Business English: fluent
  • Bachelor or Master degree or equivalent education


Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: ERP, Product Development, SAP, Database, Product Manager, Technology, Research, Operations


Posted: 2019-08-06 Expires: 2019-09-19

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Senior Product Specialist-Product Introduction and Advisory Programs Job

San Ramon, CA 94583

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