5 days old

Senior Product Manager, Hub DP, Last Mile

Amazon.com
New York, NY 10007

DESCRIPTION

Job summary
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we€™re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services significantly complimented by entrepreneurs like Amazon Delivery Service Partners, Amazon Flex, and now HubDP. Amazon HubDP partners will existing small businesses across the globe to deliver packages to customers in their local communities. With HubDP, small businesses can now earn extra income and speed up delivery times for their neighbors.

Listening to partner feedback is central to the Voice of HubDP program. With hundreds of small businesses delivering packages every day around the globe, every day can be different. The program leader will collect and measure the experience of HubDPs on a range of different topics every month.

As the HubDP program grows, Voice of the HubDP needs to adapt and change in response to that growth.

You'll be successful and engaged in this role if you are passionate about using insights to drive action and can manage a large, longitudinal study from end-to-end in a global setting.

***This role is available in Bellevue/Seattle, Austin, Nashville, and Phoenix.***

Key job responsibilities

  • Be a single-threaded leader within HubDP for Voice of business owner and their drivers.
  • Partner with stakeholders tracking metrics in the study to deliver emerging insights on a recurring basis
  • Partner with research scientists to create and test new questions as needed
  • Contribute to external reports that summarize trends and recommend actions

About the team
Voice of Driver relentlessly advocates for Delivery Partners (DPs) to continually improve the holistic experience of partnering with HubDP. We listen wherever owners/drivers speak, and leverage data and anecdotes to influence the prioritization, creation, and refinement of policies and services designed to delight our HubDPs.

BASIC QUALIFICATIONS

  • Bachelor's degree
  • 5+ years of experience in product/program management, logistics, operations, supply chain, or transportation

PREFERRED QUALIFICATIONS

  • Global project management
  • Communication - spoken and written
  • Survey development
  • Data analysis & report writing
  • Stakeholder relationships and partner development
  • Attention to detail
  • Ability to manage projects independently




Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Posted: 2022-05-13 Expires: 2022-06-17

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Senior Product Manager, Hub DP, Last Mile

Amazon.com
New York, NY 10007

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