1+ months

Senior Product Manager Experience

Humana
Boston, MA 02133
Description The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Responsibilities Senior Product Manager Associate Platform Experience (CRM) At Humana's Edge we are on a mission to improve health outcomes for our seniors and helping them lead a fulfilling life. The Edge is a business within Humana that exists to help seniors live life on their terms and unlock every seniors potential. We know seniors are focused on achieving their personal goals staying active, dancing at their daughters wedding, playing with their grandchild. But sometimes, their health concerns get in the way. By designing and executing on a new integrated operating model, the Edge can deliver an experience that helps seniors stay independent and in control of their lives. The Product & Experience team drives the product vision for our web, mobile and conversational AI digital presence with a strong focus on user experience, and strive to create clear, beautiful, inclusive web experiences empowering our customers. As senior product manager for Associate Platform Experience (CRM), you will be responsible for defining and driving the execution of product roadmap, and collaborate with partners in operations, clinical, design and technology teams to build and extend our SugarCRM based platform, and drive innovations in a way that our CRM platform and its related technologies emerge as an industry leading associate platform that allow us to deliver best outcomes for our members. This position is full-time and based out of our office in Boston, MA. Relocation will be required, and relocation assistance will be provided. Currently we are in a WAH situation in not in an our offices. What we look for + Strong user back approach - Has empathy for end users and is a fearless advocate of voice of customer + Strong communicator and Influencer Has the ability to influence, and effectively communicate product vision with senior business leaders and peer teams. + Innovation - Passion for creative problem solving and building innovative product solutions. Experienced in balancing both "incremental" and "breakthrough" improvements. + Systems thinker Thought leader and keen observor of developments across industries, has a vision to challenge status quo and ideas to get there. Responsibilities for Senior Product Manager: + Employ strong user-back approach to build and enhance our easy-to-use, intuitive SugarCRM based platform to allow our associates to be superheroes. + Familiar with all standard CRM functionality. + Work alongside a team of top product managers to build innovative functional platform to increase care teams effectiveness in supporting members. + Develop, publish and maintain the Product Roadmap in collaboration and consultation with key functional primes across the company. + Work with key stakeholders to understand use-cases and requirements and translate these into Features, Epics & User Stories. + Partner closely with the Engineering and Design teams to ensure that requirements are clear, understood and prioritized, and are developed, tested and delivered in time for launch milestones. + Understand industry trends, emerging technologies and competitor offerings and align product roadmap for differentiation and market leadership. + Have a hands-on approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition. + Provide market insight, account prospective and product expertise throughout all phases of the product lifecycle + Participate in the SAFe agile program planning and daily standups Key Skills + Engineering degree or equivalent, with an MBA preferred + Deep understanding of current CRM offerings, capabilities and integrations, any of Sugar, Salesforce, SAP, Oracle, Microsoft, etc + Proven track record of delivering innovative software solutions to market. + Experienced (4+ years) in process of product management negotiation, driving alignment, gathering requirements, prioritization, feature creation, road mapping and launch + Strong background in requirements definitions, translating customer needs, market trends, strategic imperatives into business requirement documents and functional requirement specifications + Proven ability to collaborate cross-organization, up and down management levels, and with globally distributed office locations. + Experience with Healthcare products or processes is a big bonus. Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. California Residents If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here: CA Resident Privacy Policy <>

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Posted: 2020-08-05 Expires: 2020-10-07

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Senior Product Manager Experience

Humana
Boston, MA 02133

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