1+ months

Senior Product and Customer Insights Manager



Amazon is looking for an experienced, talented, and highly motivated individual to join our team as a Senior Product & Customer Insights Manager based in Arlington, VA. As a Senior Product & Customer Insights Manager, you will be responsible for delivering studies that provide up-to-date data insights on marketplace trends and competitive forces by researching and analyzing financial and other business performance data. This role will allow you to make a real impact on our business from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

The right candidate is passionate about understanding the competitive landscape, analyzing corporate performance, and building partnerships across business teams to drive change. You have a strong foundation in financial analysis, the ability to dive deep into complex financial and other business performance metrics and understand the business context behind the data, and continuously strive to find deeper insights. You will drive competitive intelligence reporting and financial analysis that guides your partners to identify potential business, operational, and technical changes or investment areas that significantly impact business performance. You will develop studies that deep dive process efficiency, customer experience, and innovative technology. Reporting, analysis, and studies will be focused around AWS and the cloud computing space.

You will partner with business leaders in developing metrics and programs and follow-up on actionable findings. You will have the ability to work with and influence businesses in a global setting and drive change across Amazon.

Key Job Responsibilities
· Discover, track, and evaluate global industry trends
· Perform in-depth analysis of financial and other business performance data, marketplace trends and competitive forces to understand financial, business, operational, or customer implications
· Translate complex or ambiguous business problem statements into analysis requirements, design custom financial and strategic studies
· Own and execute end-to-end analysis including scoping, design, data collection, data analysis, creation of recommendations and presentation of results to senior leadership
· Work with business leaders and their teams to drive growth, process, and cost efficiency improvements through study results
· Develop understanding of Amazon financial metrics, strategy, and long-term thinking to guide recommendations for improvements
· Develop processes, reports, or tools that can scale, automate, or improve financial insights
· Contribute to a team culture of experimentation and innovation


· Experience overseeing roadmap strategy and definition
· Experience with feature delivery and tradeoffs of a product
· Bachelor's Degree
· 5+ years of experience in product or program management, product marketing, business development or technology
· Experience with end to end product delivery
· Experience in areas such as management consulting, technology consulting, finance, investment banking, market research


· Advanced Degree (e.g., MBA) is preferred
· Experience with AWS and/or cloud computing industry background
· Proficiency with Microsoft Excel and application to forecasting, variance analysis, financial modelling and financial statement analysis
· Experience working with large-scale data mining and reporting tools (i.e., SQL, MSAccess, Essbase, Cognos)
· Familiarity with US Generally Accepted Accounting Principles (GAAP)
· Experience in an international work environment in areas such as finance, management consulting, product management, internet, technology, or retail
· Experience in synthesizing analysis from both quantitative and qualitative inputs
· Strong written and oral communication and facilitation skills (including experience reviewing results with senior management and working in a global team setting)

Role is based in Arlington, VA, but flexible to Seattle, WA.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2021-06-11 Expires: 2021-08-11

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