14 days old

Senior Network Engineer - Telecom Services

Five9, Inc.
San Ramon, CA 94583
Senior Network Engineer - Telecom Services


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


To complement our rapid growth, we are actively sourcing for an experienced Senior Network Engineer to join our Telecom Services team on a full-time basis. This position can be located in the continental US.


Key Responsibilities:          

  • Design and implement network installations, requiring 24/7 accessibility for Five9 SaaS Call Center applications

  • Collaborate with a team to implement and support networks for Voice-over-IP and Call Center applications

  • Design and implement network solutions with large Enterprise customers to provide them with customized access to Five9 SaaS Call Center

  • Provide innovative suggestions for complex implementation solutions

  • Perform technology assessment and requirements analysis to develop proper solutions for internal/external PoC's

  • Work with cloud providers to select proper products and validate design of networks being deployed. 

  • Work with vendors to align the design of systems being deployed with Five9s requirements.

  • Collaborate with other engineering and operations teams working toward shared goals. 

  • Identify implementation inefficiencies and suggest/implement corrective changes

  • Document concise pre-deployment and post-deployment plans and review with team for all configuration changes

  • Prepare and maintain operating procedures and associated documentation

  • Stay abreast of current technologies and make recommendations based on knowledge and best practices



  • 5+ years of work experience in a networking-related occupation

  • Experience with GCP/AWS

  • Building and troubleshooting networks for Voice-over-IP and Call Center applications

  • Understanding the network requirements for Call Recording/Workforce Optimization solutions

  • Firewall implementations

  • Working with software developer groups to build network specifications and network expectations

  • Preparing detailed build / test plans to implement new technologies/configurations

  • Experience implementing and troubleshooting complex switching and routing deployments

  • Experience working with teams across multiple sites

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.







Posted: 2021-07-10 Expires: 2021-08-09

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Senior Network Engineer - Telecom Services

Five9, Inc.
San Ramon, CA 94583

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