14 days old

Senior Global Technical Training Specialist

Danaher
Sunnyvale, CA 94086

Job Description

Job Title:            Senior Global Technical Training Specialist

Job Location:     Sunnyvale CA, USA

Reports to:        Director, Global Product Support

POSITION SUMMARY:

The Senior Global Technical Training Specialist will work with a team of technical experts to design, develop and deliver training programs. This individual will be responsible for developing the global technical training strategy and ensuring regulatory compliance of the training processes, partnering with other functions in the Global Service and Support Organization to identify and deliver training using multiple training methods, including the growing requirement/trend towards remote training. 

ESSENTIAL JOB RESPONSIBILITIES:

  • Partner with Global Product Support, Technical Support, Field Service and Repair Centers worldwide to identify training requirements
  • Design and develop the global training strategy and training programs for Global Customer Care, including technical and non-technical, onboarding, refresh training, and training for new products.
  • Develop Cepheid Customer Care eLearning strategy and build up eLearning capability of the training team, e.g., webinars, video, self-paced or on-demand learning methods, including Train-the-Trainer for international teams
  • Establish technical skill assessment tools for Technical Support and Field Service teams to support continuous improvement in quality, effectiveness, and customer experience
  • Manage Customer Care technical training calendar, including planning and scheduling of trainers, trainees, and the training centers in Sunnyvale and Chicago.
  • Apply Adult Learning Theory, eLearning, blended learning methods to improve training effectiveness and students€™ learning experience
  • Develop and maintain a global process to keep track of training documents and records and ensure compliance with internal and external audits
  • Participate on Project/Development Teams to ensure service-readiness for NPIs, specifically related to training delivery
  • Other duties and responsibilities as assigned

    MINIMUM REQUIREMENTS

    • BS in Engineering or Life Sciences with 9+ years related work experience OR
    • Master€™s degree in related field with 7+ years of related work experience
    • First-hand experience delivering technical training, preferably remotely

      HIGHLY PREFERRED

      • Degree in Robotics or other Hardware engineering, Clinical Laboratory Science, Biomedical Engineering,  or other relevant majors with technical aptitude to comprehend scientific and technical content
      • Experience in medical device, clinical laboratory, life science, field service or hotline technical support and/or Field Service
      • Certification in technical training or relevant learning and development areas
      • 4+ years€™ experience in training management or technical capability building
      • Customer focused and business-oriented, and able to exercise independent planning and judgment.
      • Effective communicator (speaking, writing), and able to work effectively with cross-functional and senior-leadership teams.
      • Firsthand experience in design, develop and deliver eLearning programs and Learning Management System (LMS)
      • Practical experience with remote access technologies.
      • Demonstrated track record of strong leadership, organizational and communication skills
      • Metrics and results oriented with a continuous improvement mindset

        Physical requirements/abilities:

        • Ability to lift 45 lbs, and place the equipment into a slot 5 feet high.
        • Ability to maneuver/push equipment (weighing over 1,000 lbs) on wheels.

          Travel

          • Approximately 20%

            Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

Categories

Posted: 2020-05-21 Expires: 2020-06-20

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Senior Global Technical Training Specialist

Danaher
Sunnyvale, CA 94086

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