8 days old

Senior Exchange Administrator/Engineer - VP

Citigroup
Irving, TX 75062
The Senior Exchange Administrator/Engineer position will work with the Global Messaging Operations team managing an enterprise messaging environment with servers and infrastructure hosted in NAM, LATAM, EMEA, & APAC. The individual will work as a Level 3 Integration/Engineer working with a team of Exchange Subject Matter Experts (SME) supporting messaging products and services which include all aspects of support, testing, integration, deployment, and builds.


**Responsibilities:**


+ Work with a team of Exchange L3 Subject Matter Experts and Engineers

+ Develop operational processes and procedures in supporting the environment

+ Interface with various Support teams to ensure server availability and stability

+ Creation of post-mortems and root cause analysis (RCA) reports

+ Interface with Exchange Engineering/L4 team for design review and integration testing

+ Provide Level 3 support on issues escalated by Level 2 and other business support teams

+ Testing and deployment of Service Packs, upgrades, and hotfixes

+ Perform overall service and server availability checks and monitoring

+ Perform pre and post server maintenance checkouts

+ Proactively support services through continual service improvement

+ Ensure compliance of solutions to regulatory standards


**Qualifications:**


+ 610 years of IT experience with significant technical and operational experience in messaging products and services

+ In-depth, hands-on knowledge of Microsoft Exchange Server 2016, Exchange Server 2019, and Exchange Online

+ Very good understanding of the Hub Transport setup and configuration (email routing)

+ Very good understanding of Exchange High Availability Group (DAG)

+ Very good understanding of PowerShell and other administration scripting tools is a plus

+ An excellent track record in process controls, problem solving, service delivery, and customer interaction.

+ 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement

+ Understanding of how specialization within area contributes to the business and of competitors' products and services

+ Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

+ Ability to work with virtual / in-person teams, and work under pressure / to a deadline

+ Experience in a Financial Services or large complex and/or global environment preferred

+ Effective written and verbal communication skills

+ Effective analytic/diagnostic skills

+ Ability to communicate technical concepts to non-technical audience


**Education:**


+ Bachelors/University degree or equivalent work experi

+ Certifications in MS Exchange Server 2016, Exchange Online, and Office 365


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**Job Family Group:**


Technology

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**Job Family:**


Infrastructure

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Senior Exchange Administrator/Engineer - VP

Citigroup
Irving, TX 75062

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