12 days old

Senior Customer Engagement Executive - Customer Experience (CX) Job

Newtown Square, PA 19073

Requisition ID: 244453
Work Area: Sales Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3




As you know, SAPs vision is to help the world run better and improve peoples lives.

As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.

We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.


At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, youre able to build your career. Its no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.



About SAP Customer Experience
The SAP Customer Experience suite is designed to offer businesses an integrated approach to delivering real-time experiences to customers across all digital channels. Customers will be able to exchange information, such as customer data, between a range of systems to produce a single view of the customer.




As the Customer Engagement Executive for Onboarding and Project Guidance, you are responsible, as part of a larger team, for adoption, renewal and expansion of the SAP C/4HANA portfolio by enhancing the customer outreach in a high-quality manner that ensures customer success across multiple products within the SAP C/4HANA Suite and across all customer segments.

Furthermore, you continuously grow our customer adoption offerings through a strong focus on customer success.



  • Customer Deliverables
    • Stay ahead of customer adoption needs and help them to meet their objectives
    • Analyze internal and external trends to drive adoption within our customer base across the SAP C/4HANA portfolio
    • Develop customer facing content in alignment with other stakeholders inside and outside the direct team
    • Schedule and deliver customer best practice guidance online along the customer engagement lifecycle.
    • Monitor Customer project health, identify early warning signs for risk, utilize proper escalation channels to help customers during times of need.
    • Capture customer feedback and where action is required, triage to the appropriate resources
    • Develop yourself as a champion and take ownership for specific topics with highest quality in mind
    • Represent SAP as a most trusted business partner.


  • Other
    • Attend /Support customer user group segments\ events as needed.
    • Continuously enhance your knowledge around topics within the SAP Experience portfolio



  • Strong ability to organize, prioritize and execute
  • Capability to adapt to changes and to meet a demanding workload
  • Must be able to maintain a positive, solutions oriented and professional manner throughout
  • Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.
  • Ambition to acquire knowledge of our products and processes and be able to communicate and demonstrate their value to our customers
  • Able to develop an outside in perspective to best represent and address our customers needs while maintaining SAPs interests and objectives



  • Project, life cycle, consulting or sales \ presales experience in (SAP) on-premise and/or cloud implementations
  • Knowledge of the SAP C4/HANA product portfolio with in depth knowledge of one or more sub-products
  • Knowledge of SAP internal processes around customer management
  • Knowledge of SAP internal tools around the customer engagement (ICP\CRM, CRT, Harmony, Totango)
  • Ability to quickly adapt to changing environments with attention to details while maintaining the bigger picture
  • Deep sense of accountability and ownership
  • Fluent in English (oral and written) is a must, German, Spanish is a plus
  • Experience working in a global environment and willingness to adjust working hours occasionally
  • Understanding of adoption drivers and customer needs, from a strategic and tactical perspective, is a plus
  • Comfortable and experience with delivering content to customers in a 1:1 or 1 to many environment
  • Focus on and strong sense of contribution to the teams and overall SAP success



  • Minimum of 3-5 years of experience working with external clients (account management, sales or project experience) either within a SAP CX Cloud solution.


(Ideally individual would be  located in Newtown Square, PA or Tempe, AZ Office)

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: Philadelphia

Job Segment: ERP, Consulting, Outside Sales, SAP, Sales Operations, Technology, Sales


Posted: 2020-02-07 Expires: 2020-03-12

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Senior Customer Engagement Executive - Customer Experience (CX) Job

Newtown Square, PA 19073

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