1+ months

SENIOR COMPUTER SPECIALIST

University of Washington
Seattle, WA 98104

SENIOR COMPUTER SPECIALIST

Req #: 177072
Department: DEPARTMENT OF GLOBAL HEALTH
Job Location: Harborview Medical Center
Posting Date: 02/14/2020 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years. 

The Department of Global Health was established in 2007, bridging the schools of Medicine and Public Health, with a mandate to harness the expertise and interdisciplinary power of all UW schools and colleges. Our mission is to improve health for all through research, education, training, and service; to understand and address the causes of disease and health inequities at multiple levels; and to collaborate with partners to develop and sustain locally-led, quality health systems, programs and policies. Driven by tremendous interest among both students and faculty, the Department has grown explosively to more than 400 graduate students and hundreds more undergraduates. We have more than 380 faculty and 1,000 staff working on projects across 130 countries with our deepest ties in United States, Kenya, Uganda, Peru, Mozambique, India, South Africa, Tanzania, Ethiopia, and Nicaragua. At the Department of Global Health at the University of Washington, diversity is integral to excellence. The Department recognizes that disparities in health around the globe stem from inequity. The Department encourages and supports the multiple identities of staff, faculty and students including, but not limited to, socioeconomic status, race, ethnicity, language, nationality, sex, sexual orientation, gender identity and expression, culture, spiritual practice, geography, mental and physical disability and age. The Department strives to become a local, national, and international leader in developing and maintaining increased representation and recognition of each of these dimensions of diversity among its faculty, staff, and students.

The University of Washington International Clinical Research Center (ICRC) was established within the Department of Global Health in 2007. The Center currently has fourteen productive faculty members and approximately 30 highly competent staff who specialize in study operations, regulatory affairs, data management and analysis, and specimen repository operations. The overarching goals of the ICRC are to: 1) Conduct clinical research on HIV and other infectious diseases of public health significance, 2) Evaluate interventions to reduce the burden of disease, 3) Conduct observational analyses and translational research on pathogenesis and new intervention targets, and 4) Mentor graduate students and international collaborators in clinical research.

The ICRC has an outstanding opportunity for a Senior Computer Specialist (80% FTE) . The purpose of the Senior Computer Specialist position is to design, develop, and update new and existing applications used in the Centers projects; analyze, evaluate, and implement new and existing technologies in support of organizational needs including training new staff about the systems, software and hardware used in the Center and at international research sites; assist in developing support documentation for new and existing applications; collaborate with Center staff to understand and document operational and business processes; define requirements, and propose technical solutions to integrate and improve existing workflows; provide assistance to all users of project computing resources; troubleshoot hardware & software issues; assist in developing and maintain project web pages. The Senior Computer Specialist will work closely with the investigators, Administrative Manager, and other local and international staff to enact the vision and mission of the ICRC.

RESPONSIBILITIES:

Under direction from the Centers Administrative Manager, the Senior Computer Specialist will be responsible for the following activities, including, but not limited to:

Software and Hardware Initiatives, Delivery, and Maintenance
Manage content and information upload to a variety of platforms (e.g., website, Google Drive, Dropbox), managing complexities due to travel and off-line uploading
Provide technical support to the ICRC Repository where we house and manage over two million clinical specimens. Coordinate with the Repository and Data Teams within ICRC to ensure the continued stability of ICRC specimen freezers; troubleshoot issues; investigate and propose novel solutions; serve as emergency point person on rotating basis
Provide technical capacity (Zoom, Adobe Connect, other teleconferencing) for regular virtual meetings with domestic and international collaborators; provide documentation and training to participants as needed; actively monitor these events to ensure success
Support A/V equipment use and maintenance
Diagnose and correct hardware and software problems
Install software on a variety of devices (laptops, tablets, mobile phones, etc)
Support data exchange (upload/download) for research site use and report generation
Evaluate current practices, implement and monitor regular backups of faculty and staff computer systems to prevent loss of valuable data
Research, recommend and facilitate purchase of hardware and software based on Center needs
Develop and maintain tracking systems for Center hardware and software inventory
Interface and coordinate with Nebula support staff, vendors, manufacturers or maintenance companies for repairs        
Monitor and alert staff to relevant Nebula announcements (system outages, e.g.), serve as ICRC representative at Nebula events
Maintain pool of loaner equipment for staff
 
Systems and Application Development, Training, and Support
Design and provide training to Center staff on operating system and software applications such as Windows, iOs, Microsoft Office, Adobe Connect, Acrobat Pro and Endnote
Provide ongoing technical support and expertise to staff on various software applications
Develop and maintain user and technical documentation training materials and manuals for applications used in Center projects
Create user accounts for new employees/users, system configuration, and access
Maintain and regularly review user accounts and server permissions across the Center
Provide on-site support for staff, diagnosing and fixing problems, installing and configuring software, workstation setup, and escalating help requests as needed
Prepare systems for new staff; train staff on usage and best practices

REQUIREMENTS:

Bachelors degree in computer science or related field and 5 years of demonstrated experience in supporting information systems and users, independently providing consulting, designing, programming and implementation of IT services (personal computers, network & telecommunications systems, and enhancing operating environments)
Working knowledge of UW technology/computing policies and procedures (Nebula, Computer Maintenance Group, UW Medicine Information Technology Services, etc.)
Must be able to communicate technical issues to, and provide system level support for, a variety of collaborators (both internal and external to the University of Washington) comprised of both technical and non-technical members
Ability to cope effectively with rapid change of direction based on changing projects
Demonstrated proficiency in Windows, iOS, MS Office, Adobe (Photoshop and Dreamweaver), and Endnote
Demonstrated ability to resolve technical problems in an independent manner
Ability to work independently as well as in a team environment with both local and remote members
Attention to detail and the ability to prioritize multiple tasks under stress
Ability to exercise independent judgment and manage competing priorities using strong organization and time management skills
Excellent written and verbal communication skills
 
DESIRED QUALIFICATIONS:

Experience working in field of HIV/AIDS care
Demonstrated proficiency in Drupal
Experience working with international staff
Strong working knowledge of technology use in developing countries
Proven ability to quickly learn and apply new technologies

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

CONDITIONS OF EMPLOYMENT:

Depending on funding, this position may increase to 100% in the next year. At times, this position may be required to work evenings and on weekends to ensure that software and hardware are available to users.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

TThe University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


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Posted: 2020-02-14 Expires: 2020-09-03

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SENIOR COMPUTER SPECIALIST

University of Washington
Seattle, WA 98104
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