4 days old

Senior Associate Process Manager

Capital One
Plano, TX 75074
Plano 3 (31063), United States of America, Plano, Texas

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate Process Manager

  • Monitor, report and plan process management, improvement or redesign initiatives, and make recommendations and implement controls. Collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes.

    General Responsibilities:

    • Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the command center, Risk office, BRO and management; make final recommendations for approval on changes.
    • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
    • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns.
    • Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
    • Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
    • Collaborate with Compliance, Legal, Risk Office, Product Managers, Technology Managers and Business Managers to ensure a well managed process, and ensure performance targets and goals are achieved

    Basic Qualifications:

    • High School Diploma, GED or equivalent certifications
    • At least two years of experience in Business Process Management or Project Management or Relationship Management or Risk Management

    Preferred Qualifications:

    • Bachelors Degree or military experience
    • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

    At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Posted: 2019-12-04 Expires: 2020-01-03

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Senior Associate Process Manager

Capital One
Plano, TX 75074

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