13 days old

Senior Account Manager - Services Solutions, Safaricom

Cisco
Johannesburg, Gauteng 2001
  • Jobs Rated
    51st

What You'll Do

Focused around account services management, this position requires relationships with a diverse group of internal and external personnel in order to ensure transactions are completed accurately and timely. You will also focus on achieving revenue goals; forecasting revenue accurately on a weekly, monthly, quarterly schedule; developing a pipeline of opportunities; crafting account plans; and closing deals for a set of defined customers in a segment. Approximately 60% of this salesperson's time is customer facing and will require travel to Kenya.

  • Responsible for all aspects of the customer account with respect to deal transactions in Services Sales - You will own the execution of customer facing activities to conclusion in a quality, timely, and correct manner - Handle service pricing and margins according to agreed aims
  • You will sell solutions based on existing and new portfolio of service offers including TS and AS
  • You will facilitate sales transactions by - Understanding customers' and partners' procurement process - Navigate and raise issues effectively within Cisco
  • You will drive Multiyear Services Contract Renewals/P-O-S attach
  • You will plan and prioritize sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially handling personal time and productivity.
 

Additional Services Account Manager duties include:

  • Build and be responsible for a sales plan using all meaningful data (renewals, new product funnel, potential upgrades and end-of-support situations) and then map this data to an agreed market development strategy based on company priorities.
  • Maintain and develop existing and prospective customers through appropriate propositions and ethical sales methods, and significant internal liaison, to optimize quality of service, business growth, and customer happiness.
  • Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate sales efforts with other organized marketing activities, eg.,product/service launches, promotions, advertising, exhibitions and tradeshows.
  • Respond to and follow up sales enquiries using appropriate methods.
  • Monitor and report on market and competitor activities and provide relevant reports and information.
  • Record, analyse, report and administer according to systems and requirements.
  • Communicate, liaise, and negotiate internally and externally to facilitate the development of profitable business and equitable relationships.
  • Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
  • Follow standardized and optimized sales processes, e.g., renewals process.
  • Attend training to develop meaningful knowledge, techniques and skills.
 

Who You'll Work With

  • You will be an integral part of the Global Service Provider Sub-Saharan Account Team implementing account strategy, positioning/selling Cisco products and services. While handling our existing business, working cross-functionally to develop strategies that uncover new market opportunities that benefit both Cisco and our customer. You will have knowledge of Ciscos sales organization and how to collaborate/navigate across the company
 

Who You Are

  • Experienced with Ciscos services portfolio and services organization
  • Developing the Pipeline: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish deep territory objectives and sales strategies; using knowledge to identify and cultivate future sales chances and to create a strong pipeline.
  • You will craft Influential Relationships: Working together with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.
  • You are Customer Focused: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while evening business needs; resolving difficult issues timely and professionally; taking responsibility for customer happiness and dedication.
  • You Have Negotiation Skills: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.
  • You will work with CXO Relevancy: Adding value by enthusiastically identifying business opportunities for the customer/partner, conveying a firm understanding of the customer's business and drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs.
  • You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and discernment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, ambitious circumstances and probable consequences.
 

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
 

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


#GD2015

*LI-EMEA-MY1


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Posted: 2019-08-05 Expires: 2019-09-08

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Senior Account Manager - Services Solutions, Safaricom

Cisco
Johannesburg, Gauteng 2001

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