25 days old

Secretary/Scheduler - 191023-50012151

Cape Cod Healthcare
Hyannis, MA 02601
  • Job Code

Secretary/Scheduler - 191023-50012151
Register, pre-certify, and schedule all patients for rehabilitation services and provide clerical/secretarial support for the Outpatient Rehabilitation Services Department.
  • Answers the phone in a timely, polite, and professional manner, preferably in three rings or less.
  • Responds to telephone inquiries for information or appointments, and takes necessary messages.
  • Receives telephone and in-person referrals for therapy services; records necessary demographic information.
  • Greets and promptly acknowledges patients presence in the waiting room.
  • Checks in new patients, giving patients the appropriate paperwork to complete, photocopies patient's insurance cards, and ensures physician order and insurance authorization is present and valid. 
  • Explains to patients any financial responsibility and has patient sign financial liability waiver if insurance authorization has not been confirmed.
  • Obtains prior approvals and pre-certifications from third party payors for therapy services; documents approval numbers in medical record. 
  • Schedules initial appointment and ongoing series of treatment appointments for therapy services; pre-registers patient and inputs data into database. 
  • Prints necessary forms and labels for medical chart, assembles chart and places labels on each page. 
  • Sorts and opens mail, and distributes to appropriate staff mailboxes, including delivery of correspondence and recertification forms to physicians.
  • Copies and processes all medical record requests from insurance companies and attorneys offices.
  • Collects patient co-payments and prepares deposit for courier to pick up.
  • Maintains and files medical records and/or reports in proper format and makes available patient records and other materials for treatment, audit, study, or billing procedures.
  • Regularly updates knowledge of third party payor regulations. 
  • Registers patient accounts daily.
  • Processes cancellations and no show appointments, and notifies therapist of change in schedule. 
  • Re-schedules patient appointments and extends patient schedules as necessary. 
  • Confirms Out Of Area Provider information; including full name, address, phone, fax, and NPI number and enters information into database upon registration as well as files medical record. 
  • Re-registers all ongoing patients on the first of the month after auto-discharge for all patients occurs at the end of the month. 
  • Discharges patients in registration upon patient's completion of services.
  • Edit therapists' schedules as needed to include time off, sick time, vacation, in-service and meeting time. 
  • Calls patients to reschedule appointments when therapist is out, and makes edits in computerized schedule.
  • Maintains efficient flow of daily patient schedule and front office operations.
  • Maintains adequate levels of office and break room supply materials as needed.   
  • Assists in the processing of purchase orders.
  • Communicates clearly and tactfully with patients and their families, maintaining confidentiality at all times. 
  • Attends departmental meetings as required.
  • Performs other work related duties as assigned or requested. 
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospitals commitment to CARES: compassion, accountability, respect, excellence and service.

  • Ability to read, write and communicate in English.
  • High school graduate or GED.
  • Two years recent experience (within the past 3 years) in a medical or rehab office, clinic, or comparable hospital experience.
  • One year recent experience (within the past 3 years) working with third party payors including referrals. 
  • Successful passage of basic medical terminology course OR successful passage of the CCH Medical Terminology exam. 
  • Demonstrated computer keyboarding skills.


Schedule Details: Per Diem
Organization: Cape Cod Hospital
Primary Location: Hyannis
Department: CCH-Cardiac Rehab
Employee Classification: Per Diem-Per Diem
Shift: Day
Weekend Shifts: None
Holiday Shifts: None
Posting Start Date: Oct 24, 2019
Posting End Date: Ongoing


Posted: 2019-11-19 Expires: 2020-01-09

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Secretary/Scheduler - 191023-50012151

Cape Cod Healthcare
Hyannis, MA 02601

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