16 days old

Scientific Laboratory Supervisor

Massachusetts Gore, ME 04936
Location :
US - Massachusetts - Cambridge
Job Description

Job Title: Scientific Supervisor

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

AIG/IES – Amgen, Cambridge, Massachusetts

How will you make an impact?

· Drive excellence in key customer account scientific laboratory programs in a life science environment through metrics development, SLA adherence, development of savings initiatives, and service excellence

What will you do?

· Manage a team of 12+ individuals supporting Media and Process Development laboratory support

· Provide reporting of metrics and data analytics

· Develop and maintain rapport with key stakeholders

· Participates in candidate selection process, trains, and evaluates staff’s performance. Manage staff in a manner that is consistent with our organizational culture

· Manage performance measurements to optimize the customer’s perceptions. Includes customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization.

· Attend and participate in meetings and conference call with internal and external customers

· Adherence to safety protocols as outlined by the client and Thermo Fisher Scientific


Bachelor’s Degree required preferably in life sciences.


· 3-5 years of management experience including performance reviews and corrective counseling

· SLA, KPI, and metrics development and reporting

· 3-5 years working in a pharmaceutical and/or service environment

Knowledge, Skills, Abilities

· Advanced Microsoft Office skills (Word, Excel, Outlook, Teams)

· Proficient verbal and written communication skills; including experience in writing SOP’s and presentation skills

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


Posted: 2019-10-02 Expires: 2019-11-01

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Scientific Laboratory Supervisor

Massachusetts Gore, ME 04936

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