18 days old

Scheduler, Support Services

Saginaw, MI 48601


Samaritas, one of the state's largest faith-based nonprofits, has been sending ripples of positive change into Michigan communities since 1934. Prior to 2016, Samaritas operated as Lutheran Social Services of Michigan.


Samaritas provides a continuum of care to all in need with approximately 70 different programs in 40 different locations in Michigan. We believe in diversity and inclusion, for the people we serve and the people we employ. Employing nearly 2,000 employees in opportunities ranging from direct service to management in Michigan's Lower Peninsula, we hope that you will consider joining the Samaritas team and help work in making a difference in communities across Michigan.


We walk with people in need, offering hope and compassion while upholding their dignity, advocating for equality and justice, and seeking creative solutions with those who place their trust in us.


Job Summary


Responsible for caregiver staff scheduling, client billing and client assessments.


Duties and Responsibilities

  • Maintain staff schedules, ensuring proper coverage.
  • Recommend staff to cases based on the right fit with client.
  • Ensure data entry updates are accurate and up to date. Complete client billing on a weekly/monthly basis.
  • Process new hire onboarding, including ensuring required documentation, background checks and drug tests are completed. Conduct new employee orientation.
  • Conduct and/or ensure required staff training. Ensure all training documentation and certifications are up to date.
  • Provide primary back-up support to Caregivers and Supervisor, Support Services as needed.
  • Maintain Caregiver database. Complete exit interviews with staff upon completion of cases.
  • Address, document and track all staff incidents as reported by clients. Elevate dispute resolution when appropriate.
  • Process client billing as required.
  • _________________________________________________________________________________

    Job Qualifications


    Education, Training, and Licensure/Certification

    • Associate's degree in Human Services preferred.



    • Two years' experience in a health care field; previous health care staff scheduling and health care billing preferred.


    Knowledge, Skills and Abilities

    • Understanding of the cultural and socioeconomic characteristics of the individuals served.
    • Ability to work with persons with varying degrees of physical/and or mental disabilities.
    • Ability to speak, read and write fluent English.
    • Excellent oral and written communication skills with the ability to communicate expectations clearly and to effectively utilize teamwork approach with staff. Ability to work with persons from diverse backgrounds.
    • Strong organizational and planning skills.
    • Strong analytical skills with the ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations.
    • Knowledge of and/or ability to learn and utilize various software applications such as ClearCare, Microsoft Office Suite, including Word, Excel, PowerPoint, Publisher.
    • Understanding of scheduling software and previous billing experience.


    Additional Work Requirements

    • Ability to work weekends, evenings and extended work hours required.
    • On-call shift coverage rotation required.


    Physical and Mental Requirements

    • Ability to lift persons served weighing an average of 150 pounds.
    • Ability to transport persons in a wheel chair weighting up to 250 pounds.
    • Near and far visual acuity.
    • Hand-eye coordination.
    • Ability to move freely.


    Posted: 2019-10-31 Expires: 2019-11-30

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    Scheduler, Support Services

    Saginaw, MI 48601

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