4 days old

Salesforce Marketing Cloud Agile Business Process Analyst - Remote

KPMG
Columbus, OH 43201 Work Remotely
**Business Title:** Salesforce Marketing Cloud Agile Business Process Analyst - Remote


**Requisition Number:** 83471 - 70


**Function:** Business Support Services


**Area of Interest:**


**State:** OH


**City:** Columbus


**Description:**

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.


KPMG is currently seeking a Manager, Marketing Cloud Agile Business Process Analyst to join our Digital Nexus organization. This is a remote work opportunity.


Responsibilities:


+ Meet with stakeholders to elicit detailed Agile stories; write detailed Agile stories for Salesforce Marketing Cloud in Agile format including Gherkin/Cucumber acceptance criteria

+ Familiarity with Email Studio, Ad Studio, Social Studio; nice to have: familiarity with both Datorama Product and Datorama Reporting in Marketing Cloud; extensive knowledge of Journey Builder, Automation Studio and Data Extensions along with their limits to capabilities and work arounds

+ Investigate and confirm the detail of these stories in Salesforce Marketing Cloud and to an extent Sales Cloud where connections or data flows exist between the two

+ Create, review and/or update process flow charts and other documentation after story completion to ensure the most current documentation is available; answer questions about stories as needed; ensure the stories are completed according to the stories as written

+ Responsible for advanced verbal and written communication to formulate business needs obtained from multiple sources and translate those into application functionalities, while deciding when to advocate and when to compromise to arrive at a mutually acceptable solution

+ Build trusted relationships among all involved stakeholders and/or leadership from business as well as the digital organization; understand, support and positively impact organization's strategy and contribute ideas and feedback within department; promote the benefits of change and act as a catalyst for change across the organization


Qualifications:


+ Minimum five years of recent and progressive experience managing multiple concurrent work streams of business process analysis and leveraging best-suited methodologies and practices; experience with Agile principles

+ Bachelor's degree from an accredited college or university; Hold Salesforce Certified Marketing Cloud Administrator or Salesforce Marketing Cloud Email certification or able to obtain within first three months in role

+ Experience positively influencing, mentoring and being a credible source of knowledge to less experienced team members with ability to coach on delivery methodologies with the business; communicating the difference between methodologies; strong facilitation skills with ability to work in a high-pressure, remote/distributed team environment and react quickly to problems and issues for multiple projects, applying critical thinking to each situation

+ Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously


KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.


At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.


**GL:** 4


**GF:** 15310

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Salesforce Marketing Cloud Agile Business Process Analyst - Remote

KPMG
Columbus, OH 43201

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