17 days old

Salesforce Administrator- Richmond, VA

Capital One
Richmond, VA 23219
West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Salesforce Administrator- Richmond, VA

The Enabling Technologies Team is comprised of a team of collaborative change advisors who work across the Commercial Bank, leveraging their significant expertise in analysis, process improvement, agile delivery, technology product management, and design thinking to translate business strategies into action. The team is currently growing and searching for a Salesforce Administrator to help contribute to the team.

Job Description & Ideal Candidate:

The Commercial Bank has invested in the Salesforce.com platform as our primary associate interface to transform how we get work done and how we drive a phenomenal client experience in the Commercial Sales and Commercial Operations teams. The Salesforce team works with our Commercial Bank lines of business, driving programs that deliver innovative, enterprise Salesforce solutions. We are seeking an experienced and impassioned Salesforce administrator to join the team!

The Salesforce Administrator will bring a balance of analytical rigor and pragmatic, timely delivery of business value in an agile and iterative environment. The individual will also have an intellectual curiosity to innovate and disrupt the status quo while working towards growing the role to support consistent quality delivery of end-user enhancements.

About you:

  • Past success as a Salesforce Administrator on large Salesforce implementations

  • Motivated by defining and living the Salesforce Administrator role as part of a large and continually evolving Salesforce implementation

  • Thrive on building and delivering new capabilities with a focus on efficiency and scalability.

  • Highly functional in a dynamic, challenging environment

  • Top notch communication skills with an Agile mindset

  • Outstanding organizational, interpersonal, relationship-building skills conducive to collaboration

  • Able to work well in a cross-functional, matrix management environment

  • A service-oriented believer in Customer first

  • Excellent analytical, problem solving, and documentation skills with a history of hands-on, detailed project completion


  • Develop and support the functionality of the Salesforce platform

  • Focus on achieving efficiency through the definition, alignment, and execution of configuration changes

  • Grow the scope of changes approved to be made directly by the Salesforce Administrator role

  • Assist with Agile story grooming to better define technical configuration changes and translate business intent

  • Develop trusted relationships with both business Product Owners and technology teammates to optimize delivery of changes

  • Utilize internal tools and reporting to show efficiency gains

  • Contribute to a collaborative, Agile environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement

  • Seek to continuously grow by proactively seeking and embracing constructive feedback while also providing the same level of feedback to colleagues in Capital Ones open and collaborative culture

  • Successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support

Basic Qualifications:

  • Bachelors Degree or Military Experience

  • At least 1 year of Salesforce Administration experience

  • Salesforce Administrator Certification

  • At least 1 year of Agile experience

Preferred Qualifications:

  • Salesforce Advanced Administrator Certification

  • At least 1 year of experience implementing Salesforce APIs or App Exchange solutions

  • At least 1 year of experience applying design thinking and human-centered design principles to product development

  • Prior experience in the banking industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Posted: 2019-10-02 Expires: 2019-11-01

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Salesforce Administrator- Richmond, VA

Capital One
Richmond, VA 23219

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