18 days old

Salesforce Administrator (Phoenix, AZ)

Phoenix, AZ 85003
  • Job Code

We are looking for a Salesforce Admin to join our top-notch Sales & Marketing Infrastructure team made up of administrators, analysts, and engineers. In this role you will be responsible for supporting our 4500+ user org, scaling, and improving Yelp's CRM system, leveraging your experience and deep knowledge of Salesforce to design standard and creative solutions. By nature, you're a problem solver and excited to learn about business processes. Your favorite days are the ones where you have found a solution to a challenging problem. You have a customer service-oriented mindset with an eagerness to learn, grow, develop and evangelize Salesforce technology across the organization.

What You Will Do:

  • Provide strong problem solving and technical skills to effectively design quality solutions.
  • Participate in the testing and deployment of day-to-day and project-based configuration changes.
  • Work with internal customers to understand their needs, identify the problem and direct them to the proper solution or provide instructions for self-help.
  • Manage end user day-to-day support and a high volume of requests that require careful scrutiny and emotional intelligence.
  • Support change management (release) process to implement new as well as update existing applications.
  • Partner with Business Systems Analysts to design and configure solutions that are scalable and meet the requirements of our internal stakeholders. 
  • Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design or solution.
  • Ability to prioritize tasks, identify trends, and manage an escalation process including status updates to management and internal customers.
  • Develop deep knowledge of Yelps business, processes, and technologies to proactively seek out inefficiencies and work cross-functionally to recommend action.
  • Support and maintain effective relationships with customers and cross-functional teams such as Business Systems Analysts, Engineers, Sales, Marketing and Operations.

We Are Looking For:

  • Bachelor's degree.
  • 3+ years Salesforce.com administration experience & proven knowledge of Salesforce CRM and Force.com platforms.
  • Strong understanding of Sales Cloud and Service Cloud.
  • Experience designing and configuring in a collaborative and agile environment.
  • Experience with 3rd party tools such as Zuora, Pardot and Adobe E-sign preferred.
  • Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills.
  • Salesforce Certified Advanced Administrator (preferred).
  • Experience working in a heavily customized salesforce environment and/or working in a 3000+ user environment is a plus.
  • A sense of humor!

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include Playing Well With Others and Authenticity.

Were proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.


Posted: 2019-10-31 Expires: 2019-11-30

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Salesforce Administrator (Phoenix, AZ)

Phoenix, AZ 85003

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