21 days old

Sales Support Specialist

Singapore, CENTRAL SINGAPORE
  • Job Code
    283465BR

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
Acoustic is the largest independent AI-powered marketing cloud. We were formerly IBM's marketing platform and commerce software offerings, and we started Acoustic to unleash brilliance in every marketer's work.
Acoustics mission is to help marketers transcend the mediocrity in the marketing cloud landscape with modern tools, connected data, and a focus on marketings biggest problems.
Stop settling for ordinary. You and our technology together? Let the brilliance begin!
  • Provide commercial and contractual sales support for both direct and indirect customers, including entering quote requests and managing all stakeholder approvals, understanding governing contractual terms
  • Identify seller and customer blockers/enablers, and close issues
  • Work with others to improve and optimize existing global deal management policies and processes
  • Provide business and/or pricing analysis to prioritize and lead deal construct efforts and to ensure margin guideline adherence
  • Provide support to the sales team and liaise with other internal departments to ensure a fast and efficient service delivery to our customers and partners
  • Be local Go To support for internal, customer and partner contractual queries including contract, product holding and entitlement status
  • Liaise with internal teams to provide utilisation reports, billing reports, invoicing details to internal and external stakeholders
  • Creation of services statements of work from templates, seeking approvals and tracking invoices
  • Assist with the ongoing services sub-contractor relationship management
  • Manage supporting processes including new customer account creation, service provisioning and service termination process
  • Train and enable sales teams on day to day software systems (CRM, Order Systems, etc) and processes to enable quick execution of deals. Work successfully within a fast-moving business and international environment
  • Build, grow and nurture new customer and partner relationships
  • Quickly build credibility and trust with internal customers and stakeholders (local and global)
  • Develop new ideas and creative solutions.
  • Be comfortable in a team environment which is undergoing significant change as a result of IBMs divestiture of the business to Acoustic
  • Meet tight deadlines, prioritize workload and a manage variety of cross function demands.
Requirements:
  • Experience within a SaaS business in sales, support or finance
  • Superior analytical and problem-solving skills, with strong attention to detail
  • Demonstrated experience in identifying customer needs and delivering solutions that exceed expectation
  • Ability to build relationships and communicate with customers, partners and internal stakeholders (local and global) at all levels
  • Be deadline-driven and have good time management
  • Able to self-motivate and work autonomously
  • Able to manage multiple stakeholders and projects, and comfortable in a fast-paced environment
  • A can-do attitude
  • A growth mindset, with proven ability to constantly improve oneself
  • Strong Microsoft Powerpoint, Excel, project management skills.
  • Fluent English
  • Excellent communicator (written and verbal)



Required Technical and Professional Expertise
PROFESSIONAL QUALIFICATIONS
  • 3+ years of experience in a sales support or credit administration role
  • Experience within a SaaS business
  • Superior analytical and problem-solving skills, with strong attention to detail
  • Demonstrated experience in identifying customer needs and delivering solutions that exceed expectation
  • Ability to build relationships and communicate with customers, partners and internal stakeholders (local and global) at all levels
  • Be deadline-driven and have good time management
  • Able to manage multiple stakeholders and projects, and comfortable in a fast-paced environment
  • Able to self-motivate and work autonomously
  • A can-do attitude
  • A growth mindset, with proven ability to constantly improve oneself
  • Strong Microsoft Powerpoint, Excel, project management skills.
  • Fluent English
  • Excellent communicator (written and verbal)



Preferred Technical and Professional Expertise
as above



About Business Unit
This IBM role is for the exclusive support of the Acoustic Marketing product portfolio formerly known as the Watson Marketing portfolio, and part of the Watson Customer Engagement (WCE) business unit. The Acoustic products are part of the business divestiture announced in April 2019 between IBM and Centerbridge, which has closed in the US in July 2019 and is due to close in Asia Pacific in 1H 2020. Centerbridge has set up new legal entities in Asia Pacific for the divested business called Acoustic. In the transition period pending close in Asia Pacific, IBM employees in scope to transfer to Acoustic will work exclusively in support of the Acoustic business. At the close of the divestiture in Asia Pacific Acoustic will provide you with an offer of employment and you will cease to be an employee of IBM. You can find out more about Acoustic at https://acoustic.co


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2020-01-04 Expires: 2020-02-03

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Sales Support Specialist

IBM
Singapore, CENTRAL SINGAPORE

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