14 days old

Sales Support Associate

Phoenix, AZ 85003
  • Job Code

Do you like to make things run more effectively? Looking to work in a supportive role? Yelp is looking for a Sales Support Associate to join our fast growing Scottsdale team. This role is an entry level, internal sales support position, which involves working closely with a variety of different groups including Sales, Account Management, and Finance. The attributes most key to succeeding in this high-volume position are a great customer service attitude, attention to detail, strong organizational skills, a willingness to learn, patience and facility with computers. If all of these things sound like you, then this is the job for you!

Where You Come In:

  • You will be organizing and updating Yelp Listings to adhere to site policies and standards
  • You will provide real time chat, email, phone, and in-person support to Yelp Sales Representatives
  • You will be reviewing inbound voicemail and evaluating inquiries as potential leads for Sales¬†
  • You will be reviewing incoming deals for compliance with Yelp's pricing policies and approval processes
  • You will be entering advertising campaigns into our internal delivery system
  • You will be addressing errors and inconsistencies in listings and contracts with Yelp Sales/AM
  • You will be maintaining client records in Salesforce and Yelp internal toolsets
  • You will be executing advertiser cancellations and program changes on behalf of Account Management
  • You will be keeping the department and the larger organization running smoothly on a day-to-day basis

What it Takes to Succeed:

  • You hold a BA/BS degree or 3+ years of relevant experience (required).
  • You have superior written and verbal communication skills
  • You have a customer service attitude - flexible, patient, courteous, accountable, professional - client facing experience a plus
  • You can keep a positive attitude under a large workload
  • You are resourceful and able to work with little supervision
  • You are comfortable juggling multiple tasks and managing time effectively
  • You are a pro-active, quick learner
  • You have the ability to adapt to and operate in a constantly evolving team environment
  • You have flexible work hours, ability to work early morning shifts, overtime
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include Playing Well With Others and Authenticity.

Were proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.


Posted: 2019-10-31 Expires: 2019-12-12

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Sales Support Associate

Phoenix, AZ 85003

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