1+ months

Sales Manager, Commercial - Cape Town

Medtronic
Johannesburg, CA 93528
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Sales Manager, Commercial - Cape Town

Location:

Johannesburg, Gauteng, South Africa

Requisition #:

19000NOD

Post Date:

Dec 06, 2019


DEPARTMENT:Customer Care


JOB CODE:

LOCATION:Midrand South Africa

________________________________________


MAIN PURPOSE OF JOB

To lead the customer care team in meeting the operational KPIs set out for that particular department and to deliver exceptional service to Medtronic SAs customers.


MAIN JOB DUTIES/RESPONSIBILITIES

1.Work with the rest of the Customer Care team to define and achieve all Customer Care goals.

2.Work closely with the rest of the Customer Care team to identify areas of improvement within Customer Care or cross functional processes.

3.Identify root causes of operational problems and propose and deliver solutions to such problems. This includes leading technology transformation.

4.Implement approved plans, including training, change management and post implementation support and monitoring.

5.Create and roll out training plans (SAP and other) to:

a.Ensure consistent quality across the organisation.

b.Ensure best practice techniques and processes are used.

c.Ensure agents are onboarded and inducted in an efficient manner and adhere to set standards (SAP, written and verbal communication, department vision and culture, etc.)

d.Perform job shadowing and assessments to ensure the above standards are maintained.

e.Create pre-hire assessments

6.Work with the Customer Care team to define the ideal Customer Care organisation and commence the journey towards achieving our aspirations.

7.Provide mentorship to customer care team leaders and ensure good succession planning, training and development and career advancement.

8.Ensure that engagement levels of the Customer Care organisations remain very high, even in times of crisis.


JOB QUALIFICATIONS


1.Tertiary qualification is preferable but not a must.


Must

1.At least 5 years experience in a customer care department similar to that of Medtronic SA not necessarily in the same industry.

2.Broad-based experience across different aspects of order processing

3.Proven performance in current role.

4.MDT candidates may be from other departments but must have people management experience and have a proven track record


Preferred

5.Healthcare industry

6.Experience with consignment models

7.Working with large teams

8.SAP system knowledge

9.Intermediate Microsoft Excel

10.Intermediate Microsoft Power Point and Word


SKILLS/COMPETENCIES


Must

1.Able to work in a very high-pressure environment

2.Ability to deal with the pressures of a rapidly transforming organisation

3.Effective communicator written and verbal

4.Self-motivated and managed

5.High affinity to project (time, cost and quality) management

6.High attention to detail

7.Positive attitude

8.Good people skills

9.Flexibility in terms of working hours.Strong affinity for technology and technologyimplementation


10.Solid performance management skills, experience and track record


Travel Required: Yes - 10%


DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.


About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America).
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Jobs Rated Reports for Sales Manager

Posted: 2019-12-06 Expires: 2020-02-15

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Sales Manager, Commercial - Cape Town

Medtronic
Johannesburg, CA 93528

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