5 days old

Sales and Customer Support Representative

Danaher
Glen Allen, VA 23060

What will I do in this role?

As a Sales and Customer Support Representative, you will fulfill internal and external customer needs through a high volume of complex phone calls, while also handling electronic requests. In this role, you will provide unscripted, customized professional service with the expectation that the Sales and Customer Support Representative has sole ownership over the resolution within a 24-hour window.

What are the additional duties?

  • Support the sales force to resolve complex situations
  • Problem solve delivery issues, probe and fact find for key elements and track orders to delivery
  • Place accurate phone orders (40-50 daily) and electronic orders (10-15 weekly)
  • Responsible for all account maintenance (inclusive, but not limited to account contact information, pricing request, address changes, notes, etc.)
  • Tracking and proof of delivery requests
  • Read and decipher notes in order entry
  • Follow the escalation procedure for outstanding tasks
  • Review customer Purchase Orders (PO) for order entry
  • Problem-solve own errors for root cause and countermeasure
  • Understand and adapt to change in processes and procedures
  • Ability to understand lean manufacturing metrics as they relate to daily performance measures

    Am I qualified?

    • Associate€™s degree; Bachelor€™s degree preferred
    • 2-3 years of business and/or customer contact center experience preferred
    • Spanish or French verbal and written skills a plus
    • Technical, analytical skills and business knowledge
    • Strong written and verbal communication skills; Teamwork and leadership
    • Strong organizational skills; Self-management, motivated and driven for results
    • Critical thinking and attention to detail
    • Ability to handle a fast-paced environment
    • Ability to build rapport and relationships with internal and external customers
    • Adaptability; Open to change and learning

      ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.

      Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Chemicals

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Posted: 2020-05-21 Expires: 2020-06-20

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Sales and Customer Support Representative

Danaher
Glen Allen, VA 23060

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