8 days old

RMO Payables Customer Service Investigation Analyst

Citigroup
Tallapoosa, GA 30176
**RMO Payables Customer Service Investigation Analyst**


Join our expanding Citi **EMEA** **Payables Customer Service Investigation** **Team** in Budapest and make your own progress in a supportive and friendly environment in RMO EMEA Payables Operations department!


We are a people-oriented organization that appreciates and promotes personal and professional aspirations: we acknowledge life-work balance throughout your career path.


**Responsibilities:**


RMO Payables Operations Investigation Analyst is a developing professional role, responsible for issue resolution and covering end-to-end payables area and activities.


+ Responsible for urgent/sensitive transaction handling, post mortem corrections and issue resolution and returned/rejected payment investigation and resolution

+ Accountable for MIS reporting related to AP activities as per requested by manager or functional Head, accurately track and timely update required team metrics for local management and business reporting

+ Support handling customer queries and complaints during exceptional cases

+ Provide help and act as SME in resolving process issues. Interface with technical support to resolve systematic problems, and follow up on those throughout the entire resolution progress until the final solution is implemented

+ Highlight process improvement and standardization opportunities, have an active participation in driving process improvements, providing customer service, and sharing system expertise and compliances solutions

+ Act as Subject Matter Expert (SME) when assigned by Product Support Leader and attend training sessions as required

+ Work closely with key stakeholders to ensure a clear understanding of regional and country requirements

+ Ensure that all items are handled in a controlled and compliant manner according to all relevant internal policies and procedures, and external rules and regulations


**Ideal background:**


+ End-to-end payables process knowledge/experience

+ Fluent written and spoken English

+ Basic College (BA) or (BS) preferred

+ Ability to work under pressure, with short deadlines

+ Work coordination, prioritization, time management, decision making

+ Ability to take the lead on initiatives and ensure successful completion


We are a development-focused organization. The above qualifications and skills are considered as primary assets for the position but we do not pursue perfectionism: we look for capable colleagues and help them grow to excellence in their fields and positions.


**Benefits:**


+ At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to executives, our people operate as one team where each voice is heard, and each perspective is appreciated.


+ Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.


+ We aim to support families through all life stages, and do our best to help our colleagues manage work and family life:

+ We provide additional support to our employees through our **Paid Parental Leave Program** (maternity leave and paternity leave).

+ We care about our employees returning from childcare leave and provide **flexible working options** .


+ We offer recognition of your efforts through our compensation package with added benefits:

+ Private Medical Care Program and onsite medical rooms in our buildings

+ Pension Plan Contribution to Voluntary Pension Fund

+ Group Life Insurance


Sounds like Citi has everything you need?


**Apply to join the worlds most global bank and discover the true extent of your capabilities.**


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**Job Family Group:**


Operations - Services

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**Job Family:**


Accounting Operations

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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RMO Payables Customer Service Investigation Analyst

Citigroup
Tallapoosa, GA 30176

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