1+ months

Reverse Logistics Business Manager



+++This position can be in Sunnyvale or Seattle++++

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

The Principal Reverse Logistics Business Manager is the strategic relationship owner for the Amazon Devices Reverse Logistics Services suppliers that provide screening and repair, test engineering design and development and planning and procurement services in the Amazon Devices Reverse Logistics space. In this capacity the Services Business Manager will:

1) Lead the sourcing and selection of one or more Reverse Logistics suppliers in alignment with the overarching Reverse Logistics strategy and within the Return Services structure. Ensure a competitive sourcing environment leading to continuous improvement in Engineering Services, Operations, Planning, Procurement, Quality, Business Management, Contract management and adherence, delivery, cost and social responsibility.

2) Actively engage the Reverse Logistics Operations, Engineering, Materials and Planning organizations with the Reverse Logistics suppliers on one or more services or product lines to achieve the strategic objectives.

3) Lead the global and regional strategy for Reverse Logistics and strategic business reviews with Reverse Logistics suppliers.

This requires that the Principal RL Business manager be both an advocate for the supplier within Lab126 and be their harshest critic to ensure the best possible performance. Upon success, the RL Business Manager will instill a forward-thinking collaborative and mutually-beneficial long-term vested relationship with a holistic point of view, not just a product or single supplier perspective €“ a business owner. These high profile responsibilities require significant breadth and business acumen as the responsibilities are very diverse and impactful:

Technical - Solid understanding of the third party supplier outsourcing strategy, landscape and capabilities, manufacturing models and consumer electronics product lifecycles. Drive supplier relationships to ensure services are integrated in a way that supports our brand.

Negotiation Skills €“ Able to support Reverse Logistics strategy, contract pricing, terms and conditions with internal business teams. Exercise good judgement in knowing when and how best to address issues or drive change.

Financial €“ Responsible for managing the strategic business relationship including understanding contracts, pricing, terms and conditions and claims.

Relationship Builder €“ Must have the ability to engage, influence and arbitrate both the supplier and the Lab126 stakeholder organizations at the operational and Sr. Executive levels. The circumstances can be challenging with limited time. Must build strong business cases and have a strong executive presence.
Must be able to travel globally up to 30% per year


· Bachelor€™s degree in Business, Operations, Supply Chain Management or Engineering or equivalent work experience
· 9+ years€™ experience in supply chain, product management, manufacturing operations or sourcing environment
· Ability to be innovative related to strategic sourcing, vendor relations, and the associated measurement systems
· Proven ability to influence peers and cross-functional teams, facilitate agreement among stakeholders with different interests
· Excellent written and verbal communication skills, building relationships


· Master€™s degree
· Strong analytical skills (i.e. cost modeling, quotation analysis, supplier selection)
· Experience with consumer electronic operations and logistics processes, accounting and finance process, and leading organizational change.
· Experience with Continuous Improvement

+++This position can be in Sunnyvale or Seattle++++

Lab126 is part of the Amazon.com, Inc. group of companies and is an Equal Opportunity-Affirmative Action Employer €“ Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.


Posted: 2020-05-22 Expires: 2021-05-07

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