1 hour

Remote Account Specialist (Call Center)

Caliber Financial Services
Red Rock, OK 74651 Work Remotely
Job Summary 

Our Remote Account Specialists provide excellent customer service in a remote call center environment. They handle inbound and outbound calls to assist our customers with applications, information verification, and payment support.  

 


What youll do: 

         Handle all correspondence with customers using confidence, courtesy, and professionalism to support the departments vision of a   


          customer centric call center

         Assist customers with filling out application via telephone 


         Effectively communicate Terms and Conditions and the value of our product 


         Answer customer questions regarding applications and customer accounts 

         Verify accuracy of all information provided on online application 

         Submit applications and relay results to the customer 

         Take payments via telephone and provide payment assistance options when available


         Understand the need to escalate customer calls when appropriate  

         Maintain database on new and existing customers 

         Meet quality and productivity goals 

         Other duties as assigned 


 



What we offer: 

         Full-Time employment 

         Paid Training 

         Paid time off and Paid Holidays after 90 days


         Weekly, monthly, and yearly incentives  

         Employer paid Health, Dental, Life Insurance, and Short-Term Disability after 60 days 

         Vision, Critical Illness, Long Term Disability, Accident insurance also available after 60 days 

         401(k) with company match after 6 months according to plan documents 

         All equipment provided 

 

Remote work requirements: 

         Reside in Oklahoma or the Kansas City Metro Area 

         Internet service with a wired connection to router, minimum download speed of 10Mbps 

         Work afternoons, evenings, and weekends as scheduled 

         Quiet, office-like workspace, free of distraction



Other requirements: 

         High School Diploma or GED 

         1 to 3 months related experience and/or training 

Categories

Posted: 2022-08-13 Expires: 2022-09-12

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Remote Account Specialist (Call Center)

Caliber Financial Services
Red Rock, OK 74651

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