16 days old

Relationship Support Team Service Advisor

U.S. Bank
Fargo, ND 58103
As a member of the Relationship Support Team, you will deliver a remarkable customer experience to the bankers of our partner financial institutions. You will ensure customer satisfaction, even in challenging situations by resolving customer requests and concerns efficiently, consistently and accurately. To excel in this role you will identify and solve problems with a focus on first call resolution; communicate in a professional, friendly and empathetic tone; effectively utilize tools and navigate system; and offer proactive solutions to questions. If you have a positive attitude, a commitment to following processes and regulations, a passion for performance, and a desire to make a difference in the lives of our customers with every interaction, then a Relationship Support Team Advisor position is the next step in your career path. **Qualifications:** **Basic Qualifications** High school diploma or equivalent 1-2 years experience in customer service **Preferred Skills/Experience** Excellent verbal, interpersonal and written communication skills A professional, friendly and empathetic demeanor Proven problem solving skills to identify issues, possible solutions and customer focused presentation of options or appropriate escalation Proficient computer skills including the use of a keyboard and mouse, navigation between applications, and internet search functions Familiarity with Microsoft Office products Positive attitude in a fast paced, rapidly changing environment Competent time management to efficiently serve customers Minimum of six months of Cardmember Service experience **Job:** Customer Service / Call Center **Primary Location:** North Dakota-ND-Fargo **Shift:** 2nd - Evenings **Average Hours Per Week:** 40 **Requisition ID:** 190021154 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2019-08-06 Expires: 2019-09-05

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Relationship Support Team Service Advisor

U.S. Bank
Fargo, ND 58103

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