Less than 1 hour

Registration Specialist

Rotary International
Evanston, IL 60201

Job Title:            Registration Specialist

Area:                   Meetings and Events

Reports to:         Registration Supervisor

Classification:   Exempt


Organization Overview

Rotary unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities. Each year, Rotary members invest more than $200 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotarys clubs and humanitarian initiatives, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.


Rotarys Commitment to Diversity

As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.


General Overview

The Registration Specialist is responsible for maintaining the registration systems, databases, and web sites in order to deliver a seamless experience for registrants for online and onsite registration as well as looking at ways to improve processes to make them more efficient for future events.


You Will Have

  • A Bachelors Degree or equivalent work experience in meeting and event registration preferred

  • Excellent customer service skills

  • Previous relational database experience, including report-writing

  • Analytical and problem solving skills

  • A collaborative approach

  • An ability to translate business rules into technical requirements

  • A strong attention to detail without losing focus of the big picture

  • Experience with online credit card processing systems, multi-currencies preferred


You Are Good At

  • Interpersonal communication and diplomacy

  • Writing professionally

  • Maintaining flexibility and organization in a multi-task environment

  • Managing multiple priorities

  • Microsoft Word, Excel, and Office applications


You Are Open To

  • Travelling up to 10% for onsite meeting assignments

  • Continually improving performance and processes


You Will Be Responsible For

  • Liaising with IT and the registration vendor to test registration systems, functionality, and integration to ensure the registration process includes all business rules and event requirements

  • Assisting the Registration Supervisor in the development of registration processes

  • Providing quality control for online registration sites, content for event websites, and badge printing

  • Collecting and organizing all business rules and registration details related to each Rotary International event

  • Setting up registration for each event in the database and creating registration forms to gather all necessary information from each registrant

  • Responding to email and phone correspondence for registration related inquiries

  • Troubleshooting and resolving registration issues

  • Processing refunds and submitting refund payment requests for credit card and non-credit card payments to Finance

  • Applying payments to registrations received by form

  • Serving as the secondary registration report contact for the Meetings and Events team, other areas of RI, appropriate Rotarians, and Rotary Senior Leaders

  • Creating ad hoc reports by request using SAP Business Objects

  • Sending out scheduled bulk emails using an e-marketing system and the RI Registration shared email box


Why work for Rotary?

  • Generous medical, dental, and vision benefits package

  • Progressive 401k matching contributions

  • Above market and generous paid time off package

  • Tuition reimbursement

  • Professional development opportunities

  • On-site cafeteria and coffee bar with special pricing for Rotary employees

  • Flextime-several different work schedules to choose from

  • Close to CTA, Metra, a variety of stores, and many food options


Posted: 2020-02-18 Expires: 2020-03-19

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Registration Specialist

Rotary International
Evanston, IL 60201

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